Our Purpose
#WeAreUR and we continuously redefine Automation
At Universal Robots, part of Teradyne Inc., has a simple mission: Automation for Anyone, Anywhere.
Our vision is to create a world where people work with robots, not like robots. And with 75,000+ Cobots already installed worldwide, we’re already making a difference. Working towards our vision gives us endless opportunities to learn, grow, innovate, and solve problems together as we bring our technology to companies of all sizes all over the world.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
Opportunity Overview
Do you have what it takes to provide aftermarket field service & technical support for a unique and groundbreaking robotic product with a very large installed base and huge growth potential? Do you enjoy problem-solving and working with customers?
Bring your
problem-solving skills and
technical expertise to our global Services organization and make your impact by providing onsite service solutions towards customer case resolution and preventative service programs. Be part of a growing team with a customer-first focus!
Universal Robots is leading the collaborative robot (“cobot”) market space worldwide with the largest market share. We’re not like the traditional caged robot companies, which positions us well for growing the non-caged collaborative robot application in millions of manufacturing lines in multiple applications such as palletizing, machine tending, welding, visual inspection etc. We think differently, work differently, and grow differently. Now we need a talented and motivated individual to be our Field Customer Service Engineer who is based in various regions of the world. Together you will be part of a global and regional organization helping our customers get most out of their investments via achieving high uptime performance on the Cobot/Robot based manufacturing cells.
We are changing the ground rules in automation – and it is being noticed!
Universal Robots (UR) is a great place to work with an exciting company culture, passionate employees, and a supportive management team, all poised for continued growth. Our product is taking the industry by storm, receiving several industry awards . UR is a platform company of automation giant Teradyne corporation based out of Boston, MS.
Responsibilities
Key Responsibilities of our future Customer Service Engineer
- Regional Customer Service Engineer for APAC
- Effectively communicate with all end users, distributors, system integrators, and various levels within the Universal Robots Company.sa
- Responsible for allocated Service budget, order target and long-term service contract execution on revenues. Collaborates with equipment sales processes to drive service offers and drive automation through sales force to achieve high attach rate.
- Trains and coaches service sales representations and customer care process, sets targets and support team delivering targets via collaboration with Customers and our multiple distribution partners.
- Value positions UR Care offerings and future value add offerings to Customers and partners.
- Coordinates service delivery in the region with field service engineers, tech support teams, remote service team, and factory repair centers
- Utilizes various business and operations tools to drive world class sales – salesforce, field service module, service mobility and standard work.
- Leads business reviews with customers and partners in the regions, develops and implements service maintenance service agreement (MSA) custom framework with all our key channel partners, collaborating with equipment (Cobot) sales team across the region.
- Deliver high service levels to Customer demonstrated by repeat service contracts, price gain yearly and high customer satisfaction scores.
- Implement aftermarket strategy using strategic tools and processes. Develop relationships at all levels within the Customers’ organizations and within UR
All About You
It’s you we are looking for! You are expected to come with an associate degree or higher in a technical field or engineering. Also, a minimum of 5+ years’ experience in robotics, or the industrial automation industry. A strong mechanical and electrical background. Previous field troubleshooting and repair experience is preferred.
- Willing to learn and value proposition in a fast paced, hyper growth global service strategy.
- Strong verbal and written communication skills.
- Must be able to understand and follow complex instructions.
- Valid driver’s license.
- 5+ years of regional service engineer or service aftermarket experience in industrial equipment industry.
- Demonstrated consistent record of meeting or exceeding goals.
- Strong problem-solving, quantitative, and analytical skills with a proven ability to make data-driven decisions.
- Entire work time is conducted in an office setting with frequent travels to customers and partners.
- In-depth knowledge of commercial compliance and risk management
- Driven, clear thinking, collaborator, highly communicative, people leadership, empathy.
- Advocate for and Support the Customer, while aligning to the objectives of UR. Manage and grow the business for established and new customers. Create and implement strategy using strategic sales tools and processes. Develop relationships at all levels within the Customers’ organizations and within UR.
- Must be willing to travel 50+%
Join Universal Robots, a Teradyne Robotics Platform Company
Universal Robots offers an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and good work environment where you will have an opportunity to gain influence and be part of making a difference.
Learn more about the company and the products you will be working with here .
We look forward to learning more about you!
