Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Service Engineer Ukraine (m/f/d)

Remote: 
Full Remote
Contract: 
Full time
Salary: 
2 - 2K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Ukraine

Offer summary

Qualifications:

A technical degree in electrical engineering or similar field, At least 3 years of experience in technical support.

Key responsabilities:

  • Manage after-sales activities and provide technical support
  • Train and supervise Level 1 support team
  • Analyze service KPIs and improve service processes/tools
  • Deliver technical support to distributors and EPCs, including training, commissioning, troubleshooting
  • Hold customer trainings, online and face-to-face
GoodWe logo
GoodWe
1001 - 5000 Employees
About GoodWe
GoodWe is a world-leading, clean energy solutions multinational enterprise. We are at the forefront of the global transition to a Smart Energy World, striving for a zero carbon future and a clean and healthy global environment. With an accumulative delivery of two million inverters and installation of 25 GW in more than 100 countries, GoodWe solar inverters have been used in residential and commercial rooftops, industrial and utility-scale systems and range from 0.7kW to 250kW. GoodWe has more than 2500 employees situated in 20 different countries and is regarded as the Global No.1 storage inverter supplier by Wood Mackenzie. GoodWe has also been ranked as one of the Top 10 inverter suppliers by IHS Markit and has achieved five consecutive TUV Rheinland ‘All Quality Matters’ Awards.Stock code (SH. 688390)
See more GoodWe offers

Job description

Your mission

As a Service Engineer Ukraine, you will be responsible for Level 2 service, supporting the local Level 1 technical support and hotline team to solve escalations. You are also in charge of training the L1 team and monitoring their performance. A typical day of a Service Engineer at GoodWe Europe also includes direct interactions with our key distribution or EPC partners (e.g. in training activities), and interfacing to the service and R&D teams at headquarters.


This position rewards with a deep technical involvement and a high exposure to several internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). You will play a key role in positioning GoodWe as a Tier 1 service provider in Ukraine.


Your main responsibilities

  • Supporting and managing GoodWe’s after-sales activities in Ukraine.
  • Training and supervising the resources of Level 1 support team.
  • Constantly monitoring and analyzing service KPIs including customer satisfaction.
  • Providing direct technical support to key distributors and EPCs, including remote and on-site training, commissioning, and troubleshooting support.
  • Holding customer installation and service trainings, face-to-face and online.
  • Proactively improving service processes and tools of GoodWe to increase customer satisfaction and service efficiency.


Your Profile

  • A technical background such a bachelor’s or professional electrician degree in electrical engineering, communication technology or similar.
  • A passionate and tech enthusiast with a desire to support the exciting growth pace of GoodWe Europe.
  • Passion for solving technical challenges.
  • Minimum of 3 years work experience in technical support in a technical environment
  • Enjoying cross-border and international cooperation with other departments and customers
  • Result-oriented and structured way of working with high service orientation.
  • Full professional fluency in both Ukrainian and English.
  • Exposure to solar, PV, inverter, energy storage, or utility industry is a plus.
  • Proven skills in managing after-sales service are a plus.


What we offer

  • Truly international, young team full of passion, commitment, and diverse working environment
  • Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company
  • Passionate work environment
  • Have fun and do something meaningful & make a difference!!!

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Sales DevelopmentNegotiation StrategiesMicrosoft Dynamics CRM

Other Skills

  • Open Mindset
  • Verbal Communication Skills
  • Relationship Building
Are you interested?

Related jobs

See more jobs
Sign in or sign up with Google or LinkedIn