Who is Quorum
Quorum Federal Credit Union is a national employer of choice that attracts, develops, enables, and retains the right resources to drive the organization forward. We are a human-centered organization that delivers a positive work journey.
Job Description Summary
The Mortgage Loan Processor process all first and second mortgages, working closely with the Loan Officers, Underwriters, and Closers from application through post-closing of the mortgage loan. The role also analyzes, reviews, and clears underwriting conditions, resolves routine title issues, prepares loan files for closing, and more.
Key Job Responsibilities and Accountabilities
- Processes and closes first and second mortgage applications in accordance with secondary market/Credit Union guidelines and ensures loan documentation complies with Federal, State, and local rules and regulations.
- Keeps abreast of industry developments including, but not limited to, changes in regulations and technology.
- Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.
- Performs additional duties as required.
- Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, partners, and vendors.
- Interacts with Loan Officers, Underwriters, Closers, Support, and Submission team members to facilitate a smooth transaction. Additionally, interacts with outside sources such as vendors, service providers, partners, and members to facilitate a smooth transaction.
- Maintains a high level of customer service by being proactive in communication with co-workers, members, vendors, attorneys, partners, title company representatives to ensure proficient processing of all loans and a positive experience.
- Manages satisfactory reviews and clearance of underwriting conditions which include, but are not limited to, income, asset documentation, collateral documentation, and resolving routine title issues ensuring loan files meet secondary market/Credit Union guidelines. Routine title issues include, but are not limited to, vesting issues, child support liens, judgement liens, mechanic liens, and undisclosed liens.
- Submits mortgage loans through Desktop Underwriter (when necessary) and reviews the automated underwriting conditions to ensure loans still meet original approval eligibility.
- Inputs and updates data into loan origination systems and assures adequate file integrity. Generates and/or ensures timely generation of all required documentation and processing disclosures.
- Orders various reports such as appraisals, flood certification, and title, reviewing for issues or disputes and working with various parties to clear outstanding items.
Job Requirements, Competencies, and Skills
- Bachelor’s degree in finance, business administration, or other business-related degree preferred, will consider experience in lieu of degree.
- Minimum of three years related experience; related work experience in mortgage industry required.
- Detailed knowledge of secondary market guidelines and regulations.
- Knowledge of the mortgage process from origination to post closing.
- Excellent problem-solving, organizational, analytical, verbal, and written communication skills.
- Strong decision making and time management skills with the ability to manage multiple projects/duties.
- Trustworthy with the ability to maintain the highest level of integrity and trust.
- Proficiency in Microsoft Office, specifically Outlook, Teams, Word, Excel, PowerPoint, and SharePoint. Related experiences with loan origination systems such as Encompass is highly preferred, but not required.
Environmental / Physical / Mental Requirements
- Stable internet connection with speeds high enough for video conferencing and screen sharing
- Smartphone with current iOS/Android OS
- Prolonged periods sitting at a workstation and working on a computer
- Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone
Compliance/legal requirements
- Quorum is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.
- Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for qualified individuals with disabilities throughout the application and employment process.
- Qualified Applicants with arrest or Conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description.
Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy.
This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.
*PLEASE NOTE*
We are not able to consider candidates for this contract role who reside in Montana, Nebraska, Rhode Island or Puerto Rico.
Hourly wage range: $24.03 to $31.25 paid hourly through our contracted partner, Brooke St. Staffing.
This is a temporary, contract (up to 6 months), non-employee role and is not eligible for Quorum health, retirement, or discretionary incentive benefits. Conversion to full-time employment is not guaranteed.
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