Corporate Production Manager - Northeast

Position Overview:
This Production Manager is responsible for assisting assigned branch and team members with pipeline management to ensure the smooth and timely process of all loan files, along with accurate and timely management of the loan level support queue. This position works closely with loan support team members, the CSM, and branch members to ensure the information needed is given and provides continuous support as needed. In addition, the Production Manager supports branch and team members with various tasks, including but not limited to general loan questions, assistance with escalations (working with the appropriate departments), pipeline and production review, along with continuous uptraining for the loan support team members.

Job Responsibilities:

• Monitor our internal ticketing system and other reporting platforms, working with the team members to manage accordingly.
• Facilitate pipeline management calls as needed.
• Understand assigned branch needs and develop and execute plans to address them.
• Work closely with branch processing to ensure tasks are completed and files are submitted to underwriting accurately.
• Assist with processing and loan support team members needs as applicable, including supplying augmented training and support.
• Support branch operations and management by assisting with prioritization and workflow structure.
• Maintain reporting to monitor internal reporting to ensure appropriate timing requirements are met.
• Collaborate with managers to monitor capacity to level load production as needed.
• Routinely follow up with branches to ensure timely responses to compliance needs are being met, including but not limited to Regulation B, three-day RESPA and eConsent requirements.
• Provide feedback to managers on any performance concerns based on reporting experience and quality checks.
• Participate in one-on-one meetings with team members to improve workflow and resolve issues.
• Ensure each file complies with all corporate and regulatory policies and procedures.
• Manage projects for deployment of new systems and procedures.
• Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
• Develop and maintain an effective organization through the selection, training, compensation, motivation, and review of branch employees.
• Guide and direct employees to assist their professional development.
• Monitor daily, weekly, and monthly production and compliance reports.

Qualifications and Skills:

• Minimum 5+ years’ loan processing experience required.
• Prior experience in management, project management, or in a team lead role preferred.
• Knowledge of the mortgage lending function, TRID rules and regulations, REPSA, and disclosures, required.
• Experience with processing, closing and funding loans in accordance with Investors and Agency guidelines including federal and state required practices.
• Experience with Encompass loan origination software and pipeline management preferred.
• Knowledge of FNMA, FHLMC, FHA, VA loan programs.
• Advanced team building, organization, and leadership skills.
• Excellent analytical, customer service, and managerial skills.
• Excellent communication and collaborations skills.
• Excellent prioritization and time management skills.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook).

Pay Range:

• $65,000-$70,000.
• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.