Offer summary
Qualifications:
Bachelor's degree in related field., 10+ years of customer support experience., Proven leadership in fast-paced environment., Understanding of EdTech sector challenges., Strong communication and interpersonal skills..Key responsabilities:
- Develop and execute customer support strategy.
- Lead and mentor global support team.
- Enhance end-to-end customer support journey.
- Build scalable processes and systems.
- Recruit, train, and retain top talent.