Admin Assistant (ENR0005) at hammerjack

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!

Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: Admin Assistant
Location: Permanent work-from-home

About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

JOB OVERVIEW
As an Office Administrator and Assistant, you will play a pivotal role in ensuring the smooth functioning of our office environment. Your responsibilities will encompass a wide range of tasks, making versatility and adaptability key to your success in this position.

We are looking for an individual that will be central to continually improving and enhancing our efficiencies and ways of working to benefit both our clients and our own organization. This role comes with the potential to grow over time.

DUTIES AND RESPONSIBILITIES

• Administrative Support: Provide administrative assistance to various departments, including scheduling appointments, handling correspondence, and managing calendars.
• CRM Data Management: Efficiently handle data entry, data processing, and database management tasks to ensure accurate record-keeping and information retrieval.
• Data Enrichment: Perform data enrichment by gathering and consolidating information from various sources to identify potential leads. This involves researching and updating contact details, then accurately entering and maintaining this enriched data in our CRM for the sales team to engage with.
• Meeting Coordination: Assist in organising meetings, conferences, and events.
• Travel Arrangements: Coordinate travel plans for employees, including booking flights, accommodations, and transportation when necessary.
• Proposal Tool Data Maintenance: Work with the sales team to update the proposal tool, including maintaining a library of client referees, and saved service lines.
• Client Success Sales Support: Create opportunities and proposals for the Client Success Manager for existing clients.
• Client Success Support: Create and enter data for projects, milestones and invoices. Help the Client Success Manager manage portal users and contact lists.
• Financial Support: Assist in basic financial tasks, such as processing invoices and following up on overdue invoices.
• Partnership Data Support: Work with the sales and other teams to updated and maintain partnership data and portal updates.
• Sales and Services Support: Run and deliver timely reports and assist in the preparation and consumption of presentations/proposals.
  
  

QUALIFICATIONS

Experience

• Proven experience in office administration and assistant roles, preferably within the IT or technology sector, is highly desirable.
• Experience with administrative tasks specific to IT organisations, such as managing software licenses, tracking hardware inventory, or coordinating IT-related events, will be a significant advantage.

Technical Proficiency

• Proficiency in office software, including GSuite and Microsoft Office Suite, and familiarity with IT tools and software commonly used in office environments.

Knowledge, Skills, and Abilities

• Communication Skills: Strong communication skills, both written and verbal, are essential. The ability to communicate effectively with technical and non-technical staff, clients, and vendors is crucial for this role.
• Organisational Skills: Exceptional organisational abilities with a keen eye for detail. You should be capable of managing multiple tasks and priorities efficiently, ensuring deadlines are met and tasks are completed accurately.
  
• Proactive Attitude: A proactive and problem-solving approach to tasks. The ability to anticipate needs, identify potential issues, and implement effective solutions is highly valued in our fast-paced IT environment.
• Team Collaboration: Demonstrated ability to work collaboratively within a team, supporting colleagues, and fostering a positive work atmosphere.
• Adaptability: Ability to adapt to changing priorities and tasks, demonstrating flexibility and a willingness to learn new skills as needed in a rapidly evolving landscape.
• Problem Solving: Proactively identify issues and implement effective solutions, demonstrating a problem-solving attitude.

Desirable

• Certification or training in office administration, business management, or a related field will be highly regarded.
• Experience using Salesforce as an administrative and data management tool will be an advantage.
• Knowledge of IT Processes: Basic understanding of IT processes and procedures, such as IT service requests, software installations, and hardware maintenance, is advantageous.
• Salesforce Solutions product knowledge will be an advantage.
• A desire to continue personal/professional development.
  

What's in It for You:

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.