Staff Software Engineer, User & Quality

The Community You Will Join:

Airbnb is powered by our Host and Guest communities. Trip quality is at the core of Airbnb's trust platform. The Users & Quality team is responsible for the end to end products of delivering perfect trips to our guests, from reviews and superhost and standards enforcement. Our work includes but not limited to

• Reviews - As a two sided marketplace, reviews allows both guests and hosts to recognize and keep each other accountable. Collecting and actioning on data collected from our users, including the business logic of the questions we ask in the review flow is the backbone of the reputation team. 
• Superhost - The concept of a host is core to Airbnb, the superhost program is built to recognize and reward top hosts for going above and beyond to provide an incredible experience for guests.
• Standards - Airbnb is built on trust, the reputation team is tasked with escalating education and enforcement when poor feedback is received. 
• Insights - Data is the center of Airbnb, powering all things. The Reputation team provides easily consumable and accurate data to hosts about how they are performing and opportunities they may want to take advantage of. 

The Difference You Will Make:

We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. You will be vital in creating a hospitality system that helps Airbnb and hosts deliver magical stays. This requires collecting the right quality signals from users and synthesizing quality signals, including reviews, customer service tickets, and others, to form an accurate understanding of trip quality and user reputation. We are at the early stages of a multi-year journey to build a company-wide quality platform. As a key contributor, you will have the unique opportunity to redefine the space for Airbnb. You will be in charge of driving large initiatives spanning the various products and services, coordinating with cross functional partners and teams, and defining a clear path to complex requirements.

A Typical Day: 

• Work with cross functional partners (product managers, legal etc) to design and deliver high-quality products.
• Create paved paths and best practices within the reviews, standards, and insights space.
• Lead efforts to architect, build, and launch solutions for serving reviews flows and providing data to our users.
• Provide critical input in team roadmap and technical direction.
• Influence and collaborate with stakeholders to adopt team goals and roadmaps.
• Build efficient and backend solutions that are reliable, performant and scalable.
• Collaborate with team members and cross functional partners to define product definitions and roadmaps

Your Expertise:

• 9+ years of full-time work experience in software engineering, information technology, or related domains.
• Experience with designing and building large scale production systems or features.
• Willing to work across the backend stack to address technical challenges anywhere in the system.
• Experience with working in a cross-functional team that touches many of the core systems and user flows at Airbnb.
• Experience with service oriented architecture.
• Proficiency in one or more backend server languages (Ruby/Java/Kotlin), and expertise in popular storage systems such as relational databases, noSQL and caching.
• Breadth of knowledge in reviews and metrics domain is a plus

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.