Credit Collector

What you will do:

We are expanding internationally and seeking a Credit Controller to join our team in Ghent, Belgium. The Credit Collector (CC) is responsible for the punctual and efficient follow-up of credit and delays in payment. As a result, the Credit Collector will make a positive contribution to the cash flow. On a daily basis, the CC will be in contact with domestic customers, call our customers about the unpaid invoices, and look for a solution together with the customer and will report and monitor payment delays in the short term.

Where you will have impact:

• Communication with customers about unpaid invoices, inform the Finance Team about credit limits and payment delay, and check with Sales Managers where the problem lies for customers who do not pay on time.
• Contacting customers on a daily basis by telephone and / or in writing.
• Actively searching for optimisations together with the customer to improve the customer experience about payment delays. Implementing the improvements for the customer and continue to follow them up.
• Come up with process improvements together with the team members.
• Making bank statements and sorting, registering, archiving, and reporting on incoming documents related to the activities.
• Make sure that all data of the customers remain up to date 
  

About our team:

At the heart of Lighthouse's success lies a robust and forward-thinking Finance Department. Our finance professionals play a pivotal role in steering the company towards financial safety, ensuring precision in every transaction and strategic decision. We handle the financial accounting of all our entities in house and are proud to have full internal control over the entire financial flow. 

Who you are:

• Commercial oriented 
• Customer oriented 
• Strong analytical skills
• Strong MS Office skills 
• Preference of experience with billing program(s).
• Preference of experience working with SalesForce, or similar customer relation management (CRM) program(s)
• High level of English, any other language in our network is a plus
• Can work autonomously
• Eye for detail 
• Quickly response to deviations from procedures and risks.
• Result-oriented
• Think “outside-of-the-box”
• Problem solver 

What’s in it for you:

• A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world
• Unlimited time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
• A motivation to deliver your best work as we have built a high-bar and very talented team of individuals that are friendly, creative, open-minded, and passionate about what they do
• Workshops and frameworks that help employees realise their full career potential
• A mandate to operationalize and democratise research through tools, training, and processes
• The opportunity to shape the products that more than 85,000 users rely on worldwide
• A choose-your-own mobility budget when you’re based in Belgium or a company car
• Extensive health insurance packages for you and your dependents prioritising our employees' holistic well-being and healthcare needs
• Private pension funding through group insurance
• A compensation that values your work and which we will proactively keep competitive
• A referral bonus scheme when you bring new talent to our #bestteamever!