Job Title: Operations Manager
Location: Remote/Egypt
Working Hours: Mon-Fri 9am-5pm UK, flexible hours available
Salary: 500 - 900 GBP Monthly (Base + Unlimited commission)
Palm Outsourcing helps international companies find top talent in Egypt.
Please note, we will only be considering excellent applicants with solid demonstrable experience in the field. If you do not have clear and evidenced experience, you will be immediately rejected, so please do not apply.
Contrastingly if you feel you are a right fit relative to the requirements below, please proceed.
Opportunity Overview
We are an outsourcing agency based in London, UK. We hire the top 2% of talent in Egypt and contract them out to work remotely in growing businesses internationally. By joining us, you’ll learn from and grow with two seasoned entrepreneurs, a British and Syrian national, passionate about people, business and growth. Our mission is to break down borders, demonstrate to the world the calibre of Egyptian talent and in turn increase business and work opportunities in Egypt.
Some of the roles and industries we specialise in: e-commerce, software development, customer service, digital marketing. Hence, by joining us you will be exposed to a wide range of challenges, guided by a passionate and communicative team that care about growth and development.
Job Description
We are seeking an Operations Specialist to enhance our day-to-day operations and contribute to the execution of our services. This role offers the chance to work alongside a dynamic team and play a pivotal part in managing operational tasks across multiple departments. If you are an organised professional eager to deploy your skills in a diverse setting, and help manage relationships with both clients and talent, this is the perfect opportunity for you. You’ll gain invaluable experience working within an international business framework, contributing significantly to our mission of exposing the world to top-tier Egyptian talent.
Key Responsibilities
- Recruitment and Contract Management: Draft job posts and manage employment contracts to ensure seamless hiring processes.
- Interview Preparation: Develop interview questions tailored to job posts and candidate CVs to streamline the recruitment process.
- Talent Onboarding: Oversee the onboarding process for new hires, including contract signing, document collection (e.g., passports), and setup guidance.
- Financial Administration: Handle invoicing and direct debit setups, ensuring timely and accurate financial operations.
- Local Operations Support: Coordinate local logistical needs in Egypt, including office setups, internet arrangements, and client onboarding processes.
- Training and Development: Train new hires on essential company processes and documentation. Develop practical scenarios and presentations to facilitate learning and adaptation.
- Digital Solutions Coordination: Identify and implement the most effective internet applications, websites, platforms, and tech providers to support internal and external operations. Evaluate options based on customer service reviews, costs, and alignment with business needs.
- Document Graphic Editing: Graphically enhance and modify business documents to meet our presentation standards.
- Document Creation: Generate HR letters and other required documents to support talent mobility and verification.
- SOP Development: Assist in creating and refining Standard Operating Procedures to enhance operational efficiency.
Personal Qualities- Exceptional Communication Skills: Demonstrates clear and persuasive communication abilities, essential for engaging potential clients and articulating the value of our services.
- Highly Persuasive: Skilled in using persuasive techniques to capture interest and overcome objections, ensuring successful engagement during calls.
- Resilience: Exhibits a strong capacity to handle rejection and maintain a positive attitude, crucial for navigating the challenges of cold calling.
- Excellent Written Communication: Able to get results from cold email outreach, by writing highly persuasive, professional copy.
- Target-Driven: Motivated by goals and results, consistently striving to meet and exceed set targets for calls and appointments.
- Organisational Skills: Efficiently manages call schedules, follows up on leads, and keeps accurate records of interactions and outcomes.
Minimum Qualifications
- Exceptional Organisational Skills: Demonstrates impeccable organisational abilities, ensuring that all tasks and projects are managed efficiently and effectively.
- Professional Presentation: Pays close attention to the presentation and professionalism of all work outputs, maintaining high standards in every task.
- Independent Problem Solver: Exhibits strong problem-solving skills, thinking proactively and independently to address challenges and find solutions.
- Commercial Acumen: Possesses a keen understanding of the financial implications of tasks and decisions, prioritising actions that drive business value.
- Analytical and Communicative: Skilled in conducting thorough research and analysis, with the ability to clearly articulate findings and recommendations to the team.
- Resourcefulness: Leverages digital tools like ChatGPT and Grammarly to enhance work quality while ensuring that the final output retains a personal, human touch.
- Interpersonal Skills: Possesses exceptional interpersonal abilities, with high emotional intelligence and persuasion skills. Capable of effectively managing relationships, understanding emotions, and influencing others to achieve common goals.
Company Benefits
- Competitive salary and generous commission structure;
- Flexible work schedule;
- Work from home budget.
Thank you for taking the time to apply, we look forward to reviewing your application.
