Offer summary
Qualifications:
Bachelor's degree in Computer Science or related field, Minimum 5 years of experience as a Business Analyst, 3 years in ServiceNow implementations, ServiceNow certification(s) such as CIS or CAD preferred, Strong understanding of ITSM processes and best practices, Experience with Agile methodologies and cross-functional teams.
Key responsabilities:
- Gather and analyze business requirements for ServiceNow solutions
- Provide ongoing support and drive successful ServiceNow implementations
- Recommend improvements for business processes, procedures, and workflows
- Lead training sessions for ServiceNow platform and applications
- Conduct design workshops to define goals and objectives