Offer summary
Qualifications:
5+ years working in Customer Experience Operations or Customer Success, Experience leading and developing team members, Strong analytical skills and proficiency with MS Office, Familiarity with technologies like Gainsight, NetSuite, Salesforce, Understanding of FPA concepts would be an asset.
Key responsabilities:
- Set goals and priorities for Operations function
- Mentor, lead, and support Operations team
- Analyze data, identify trends, propose improvements
- Lead tech stack enhancements and financial planning
- Collaborate on internal projects and improvements