About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity
We are currently seeking a Customer Support (Field Service) Engineer to join our Service team, covering the UK&I with some European travel as required. Preference will be given to candidates living in (or able to relocate to) the Southern "half" of the UK.
Products supported may include:
In-vivo imaging devices
RRD Portfolio
Priorities and Objectives
Performs field service as advised by the call dispatch staff/system in conjunction with the Group Leader, carrying our repairs, maintenance and installation of life science instrumentation and their accessories. Provide onsite user training on defined product groups.
Organizing routine maintenance allocated on a monthly basis.
Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.
Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.
Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis.
May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
Qualifications
HND in Electronic Engineering / Biotechnology or equivalent work experience.
Full UK Driving Licence
Experience required
Experience in a Customer Service Environment
Background in Electronics preferably gained in a high technology service environment, together with an understanding of analytical and clinical instrument applications.
Previous experience of the products outlined above or similar useful.
Personality
Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary.
Negotiating and influencing skills
Excellent Customer Service skills
Revvity values the strength of a diverse workforce, forces veterans openly welcomed.
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