Resource Manager

OLIVER+ is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Resource Manager

Location: Remote (México)

About the role:

Working with the Project Managers and Account Managers, the Resource Manager has strategic oversight of each market within the North America & Latin America regions and ensures the account is resourced efficiently. 

Liaising with each market, the Resource Manager helps to assess capacity levels at key milestones before the projects land and works with the teams to provide resource solutions to support each project. 

The Resource Manager will also manage a portal that gives accurate capacity information and is updated regularly for any and / or all of the various markets within their regions. 

What You'll be Doing: 

• Regularly meet with the dedicated Project, Account Managers and Account Directors from each market/channel to forecast incoming projects and build resource solutions to help capacity manage the regions
• Identify and resolve any potential resource conflicts and resolving/ or escalate to Production Leads/ Account Director prior to a crisis occurring.
• Help to provide solutions to bottle necked projects and how we can either (and not limited to):
• Share resource from other regions
• Stagger deliveries
• Stagger the start of projects
• Identify priority projects
• Look for opportunities of reusing assets,
• Works in close contact with the Resource Managers in other regions to ensure effective resource management, sharing resources across the globe where possible to support each other.
• Pull the weekly traffic report.
• Supply weekly reports pertaining to forecasted capacity and highlight any potential issues and / or lull’s in capacity.
• Ensure on a daily basis that the team is all busy and work is being evenly spread amongst the team.
• Share weekly and monthly utilisation reports to showcase efficiencies gained, highlighted areas to be investigated where necessary
• Builds strong and mutually beneficial relationships will all discipline leads
• Responsible for allocating and monitoring ‘Shared Talent Pool’
• Knowledge of the contractual core team, assisting predictions of resource requirements.
• Help manage and complete campaign reports assigned at a global level and populated with market-level data and insights.
• Understand and master the resource management tool in order to ensure the most accurate and relevant data is gathered
• Identify a network of direct/reliable short-term support staff in localised areas
• Understanding and ensuring client specific contract terms are adhered to.
• Successfully manages the teams' expectations on the delivery and capacity of the studio.
• Develop a deep understanding of the creative resources skills, work methodologies and establish a close working relationship
• Develop close working relationships with the other regional leads.

What You need to be great in this role: 

• Excellent organizational and communication skills, including attention to detail
• Proficiency in English is required as we are a global business
• Comfortable booking and managing resource in studio settings with high-volume, fast-paced work
• The ability to multitask effectively and deal with constant requests and changes
• The understanding of agency and account processes 
• Good negotiation and problem-solving skills
• Experience dealing with global teams and resources. 
• Encourages others and demonstrates good leadership skills in cross-discipline, multi-level team
• Challenges convention by exploring alternatives
• Possess an entrepreneurial spirit and willing to learn the key skills for running a business
• 3+ years of relevant experience in an agency setting is ideal. 
• 3+ years of experience in the following:
• Resource scheduling & management
• Creative concepting
• Campaign or creative asset production 
• Adapting and activating toolkits 

Req ID: 10579

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Our values shape everything we do:

Be Ambitious to succeed  

Be Imaginative to push the boundaries of what’s possible  

Be Inspirational to do groundbreaking work  

Be always learning and listening to understand  

Be Results-focused  to exceed expectations  

Be actively pro-inclusive and anti-racist across our community, clients and creations  

OLIVER+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.  

OLIVER+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.'