Offer summary
Qualifications:
3+ years TMC/BT Consultant Role covering air, rail and hotel, 2+ years GDS experience (Sabre, Amadeus, Galileo) to intermediate level, Fluency in Italian and English required, IATA accreditation (WWAFT/WAII/BA2), Customer Service experience in a contact center.
Key responsabilities:
- Assist travellers via chat, call, email
- Maintain extensive supplier, destination and system knowledge
- Provide accurate booking information for hotels, flights, cars, and rail
- Offer feedback on stakeholder progress and performance
- Attend team meetings to stay updated