Systems Engineer

Job Description:

First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida.  As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion.  We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy.  Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century.  First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations. 

This Systems Engineer is responsible for designing, configuring, installing, troubleshooting and repairing network and systems infrastructure solutions.

DUTIES & RESPONSIBILITIES:

• Provide operational management and support for complex IT infrastructures, serving as primary engineering contact on some projects.
• Administer Microsoft Servers running SQL Server 2016-2022, Windows Server 2016/2022, Netapp and Nimble Storage Arrays, and Virtual environments (VMWare, Hyperv, and Citrix).
• Manage, support, and maintain Windows 2016 Active Directory Services.
• Install and troubleshoot new servers, network equipment, and workstation software and hardware.
• Identify and resolve network and related system performance problems.
• Perform troubleshooting activities on production servers off-hours (nights or weekends) if required to minimize impact to operations.
• Perform hardware upgrades and installations.
• Administer any technological duties associated with Azure cloud computing, including design, planning, management, maintenance, and support.
• Establish backup and recovery procedures for network-based systems.
• Actively participate in planning, coordinating, and implementing Windows operating systems and applications.
• Work with IT management to maintain, document and train on best practices configurations for Windows environments.
• Evaluate new technologies and provide recommendations for the purchase of products and services.
• Interface with external vendors as necessary. Conduct and complete additional assignments/projects as designated by management.

QUALIFICATIONS:

• High school diploma or equivalent required. Bachelor’s degree in computer science, Engineering, or related discipline a plus. MCSE, CCA and CCNA certifications preferred.
• Minimum three years’ experience with server, network, storage and virtualization, implementation, and troubleshooting required.
• Minimum three years’ experience with MS Server 2016-2022, Active Directory, Storage Area Networks, and Network Attached Storage, Backup and Recovery Software (preferably Commvault), and MS Office Professional including Visio required.
• Experience with SQL 2014, SQL 2016, 2019, MS IIS, MS Dynamic , Citrix - XenServer / Xenapp / XenDesktop, VMware - Vsphere 6, UNIX exposure (Linux, or Sun, IBM, HP UX, SCO), Virus Protection Software, Palo Alto Firewall Management, Routers and Switches (preferably Juniper & Cisco), Remote Access Solutions (Bomgar, Webex, etc.), and Mobile Device Management, and support of iOS Devices with MS Intune/Mobile Aruba Wireless strongly preferred.
• Demonstrated ability to simplify sophisticated problems to identify the appropriate solution.
• Qualified military veterans are encouraged to apply.
• Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.
• Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.
• Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
• Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
• Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.
• Computer networking knowledge and experience in computer network architecture and implementation including network operating systems, network storage design, and directory services preferred.
• Network infrastructure knowledge and experience in LAN/WAN infrastructure technologies and implementation strategies.
• Network infrastructure Administration: Cisco routers, switches, and VPN concentrators, Palo Alto Firewall Content Filters, SolarWinds, Microsoft Systems Center.
• Microsoft Windows experience including system design, implementation, and management.
• Ability to relay technical information to both technical and non-technical personnel.
• Ability to travel to branch premises on an as-needed basis.
• Occasional travel to other First American Bank locations, Bank functions, and training facilities may be required.
• This position has a sliding shift, Monday through Friday 8 a.m. to 5 p.m. or 9 a.m. to 6 p.m. as projects demand. Additional hours may be required depending upon business need.
• A rotating Saturday once every 6-8 weeks is required 8 a.m. to 2 p.m.
• Punctuality is required to maintain First American Bank’s customer service standards.