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Solutions Architect

72% Flex
Remote: 
Full Remote
Salary: 
96 - 96K yearly
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

3+ years experience in customer-facing roles, CPG industry knowledge and quota carrying experience.

Key responsabilities:

  • Drive KPI outcomes for product adoption and conversions
  • Lead product demos and troubleshoot technical issues
  • Collaborate with multiple teams on cross-selling efforts
Settle logo
Settle Fintech: Finance + Technology Scaleup https://settle.com/
51 - 200 Employees
See more Settle offers

Job description

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Your missions

Who We Are

Settle is on a mission to make buying inventory super easy. Since the company’s inception in 2019, we’ve been building a cashflow management platform that allows founders and small business owners to more easily manage their company’s financial health with a mix of accounts payable and flexible financing tools. We already work with some amazing brands that you probably know and love, like Branch Furniture, Olipop, Truvani, Starface, and Ghia.

Check us out in On Deck's Top Companies of 2023, Forbes' Next Billion-Dollar Startups, Techcrunch and this Kleiner blog post.

About the role:

The Solutions Architect is a new role within our GTM team. We’re looking for an experienced doer who is focused on driving customer adoption and success. This role requires an organized, results-oriented individual comfortable interfacing with clients, managing multiple projects, and facilitating communication between internal departments and external client teams.

As a Solutions Architect, you will partner with Sales, Customer Success, and Partnerships to guide our prospects and customers through technical demos, onboarding, and migration to Settle’s suite of products. You will help customers seamlessly integrate Settle’s platform that offers bill pay, inventory, and purchase order management products  into their workflows. You will also work strategically with our Product team to ensure GTM team follows best practices for implementation, technical setup, configuration, and adoption of our products. Additionally, you will serve as the SME for clients, offering internal stakeholders with guidance on customer feedback to ensure customers are able to realize the full value of Settle’s platform to streamline their cashflow and inventory management. You will help build the Solutions Architect function, which will be key to enabling our GTM team and customers. 

What you'll do:
  • Drive outcomes against the KPIs of cross-sell adoption with a focus on initial adoption into complementary products and a secondary focus on adoption into paid pains.
  • Partner with Sales to educate Settle prospects on the value of our products. Work with reps to convert prospects and drive product adoption.
  • Partner with Customer Success to drive existing customer adoption of our full suite of products. Work with customers directly to understand requirements and recommend the right Settle product(s) for their businesses. Work with reps to convert customers to multi-product adoption.
  • Identify opportunities to drive new product adoption based on customer needs, interest, and/or data insights. Collaborate with Sales, CS, Product, Accounting Partnerships, Marketing, and/or Data teams for cross-sell & up-sell pipeline generation.
  • Lead product demos that show the unique value of each of our products and how our platform works within our customers’ tech stack.
  • Be a SME on our products, features, and integrations and how they compare to, work alongside, and outshine other related products within the supply chain.
  • Troubleshoot and investigate technical issues negatively impacting the onboarding of customers to new product lines.
  • Structure onboarding and migration playbooks to ensure customers fully adopt Settle’s products in a streamlined and effective manner. 
  • Work closely with Product to stay informed on new product launches. Provide insights for growth opportunities and user experience improvements pulled from customer feedback.
  • Lead multiple projects across the customer lifecycle simultaneously from demo to adoption.
What you’ll have:
  • 3+ years of experience in Solutions Consulting, Sales Engineering, Solutions Architecture, Technical Sales or similar customer-facing roles, focusing on driving sales and implementing.
  • 3+ years of CPG industry experience. Understanding of key business tools across the supply chain in the CPG space including bill pay, inventory management, accounting software, and/or purchase order management systems.
  • 3+ years of quota carrying experience. You’re fluent as a sales-enabler in addition to being an SME. 
  • Tenacity. You’re persistent when it comes to inserting yourself into conversations where you see uncaptured value.
  • Pipeline Ownership. Owned new sales opportunities from sourcing through all stages of closing with prospective and/or existing customers.
  • Communication Skills. Ability to work with a variety of external and internal stakeholders with a wide range of technical knowledge. 
  • Presentation Skills. Ability to present and demonstrate Settle’s unique value to customers. 
  • Technical Troubleshooting. Able to solve technical problems with strong analytical skills . 
  • Highly Collaborative. This is an incredibly cross-functional role and will require the right person to work alongside a range of teams.
  • Solutions Focused. Able to adapt product demos or presentations based on customer feedback and business-specific use cases.
Compensation:

This role has an annual starting salary range of $75,000-$94,000 + 15% variable comp + equity + benefits. Actual compensation is influenced by a wide array of factors including but not limited to your individual skills and experience.

Benefits & perks that we offer:
  • Unlimited PTO
  • Flexible and remote work culture
  • Competitive compensation and equity
  • Health, dental, and vision coverage for you and your dependents
  • Lunch & commute reimbursement when working in the NYC office located near Union Square
  • $500 home office set up reimbursement
  • $2500 annual growth and development stipend
  • $50 monthly food delivery gift card
  • 401k
  • Brex company card
  • HSA/FSA
  • WeWork membership
  • ERG groups e.g. LGBTQIA+, Women @ Settle, and more!
  • Employee Referral Program
  • Team building events

Our Commitment to You

At Settle we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Fintech: Finance + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Soft Skills

  • Problem Solving
  • communication
  • Mentorship
  • advising
  • collaboration

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