Retention Manager (Department CC)

We are an iGaming company with over three years of experience and a team of more than 1000 specialists.
Our achievements include 8 major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.
Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

        What experience is important to us: 

• At least 1 year of experience in a call centre, including experience with customers who have stopped using services/products.
• Skill and practical experience in communicating effectively with customers and working with their objections.
• High level of literacy for professional communication with clients.
• Confident use of a PC and various applications required for work.
• Ability to work effectively in both routine and crisis situations.
• Empathy and openness when communicating with clients.
  
  What you will do:
• Achievement of targets. Achievement of set goals and performance indicators, both personal and team.Customer tracking and analysis.
• Ability to interact effectively with clients, using proven methods to deal with their questions and objections.
• Restoring customer activity. Recovering customers who have stopped using services or have reduced activity.
  
  Why you should join us:
• We work remotely: Mon-Fri, from 10:00 to 19:00 (GMT+3) – save time by avoiding commuting.
• Work equipment – everything you need for your productivity and comfort.
  
• Paid vacation and sick leave – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.
  
• Cool creative gifts for holidays and events – we know how important it is to delight our employees on special occasions.
  
• Competitive salary – your contribution will be properly valued.
  
• Participation in company internal events – knowledge exchange among colleagues and enhancing your expertise.
  
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
  
• Referral program in the company – build a dream team with us and receive nice bonuses.
  
• 100% guaranteed professional development and acquisition of new skills.