The Role
The world’s largest restaurant company is seeking a talented and driven Staff Technical Program Manager to lead Yum!'s scoping and delivery of their next-generation Point of Sale solution. As a Program Manager at Yum!, you will be responsible for executing on one or more large cross-functional restaurant technology initiatives in partnership with our global brand partners within KFC, Taco Bell, Pizza Hut and The Habit Burger Grill.
The ideal candidate will possess a strong program management background related to complex software development, will have successfully managed multi-discipline, software project initiatives, and will have a well-rounded background in modern software development. Experience in continuous process improvement and diverse stakeholder management is key. To be successful, Program Managers at Yum! must be willing to dive in and become experts on the products we’re producing.
Key Responsibilities
Strategy & Planning:
- Facilitate annual strategic planning efforts in concert with global brand partners.
- Collaborate with Product and Program Managers and other functional stakeholders to align with key outcomes and anchor milestones.
- Develop and maintain an integrated program plan to account for both business and technical milestones.
- Identify and escalate cross-program dependencies and risks to other Program & Product Managers.
- An ability to take large, complex projects and break them down into manageable pieces.
- Build, integrate, and maintain reporting for areas of responsibility within existing reporting schemes and mechanisms. Where required, implement new reporting.
Delivery & Execution
- Take ownership of the program's end to end delivery.
- Drive action and collaboration across multiple teams to achieve target outcomes.
- Partner with Product Teams to gather top-level scope and requirements.
- Capture, track, and provide status on top risks, actions, issues, and dependencies.
- Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.
- Identify key decision points for escalation and maintain decision logs.
- Proactively provide regular updates to stakeholders and the Yum! Leadership Team.
- Partner with Product Leaders to deliver on quarterly and annual business review requirements.
- Be accountable and drive real accountability across the organization.
Qualifications
- Minimum of 7 years of Technical Program or Project Management or equivalent product experience.
- Experience with Confluence, Jira, Monday.com, or similar tools.
- Ability to read system diagrams and technical documents.
- Strong data analytics chops, comfortable with KPIs and data in general.
- Strong written and verbal communication skills.
- Deep experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Strong problem-solving skills.
Salary Range: $127,300 to $164,780 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.
Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here.
At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
US Job Seekers/Employees - Click here to view the “Know Your Rights
” poster and supplement and the Pay Transparency Policy Statement.
[Employment eligibility to work with Yum! in the U.S. is required as the company will not pursue visa sponsorship for this position.]
The Yum! Brands story is simple. We have the four distinctive, relevant and easy global brands – KFC, Pizza Hut, Taco Bell and The Habit Burger Grill -- born from the hopes and dreams, ambitions and grit of passionate entrepreneurs. And we want more of this to create our future!
As the world’s largest restaurant company we have a clear and compelling mission: to build the world’s most love, trusted and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled talent and culture, which fuels our results.
We’re looking for talented, motivated, visionary and team-oriented leaders to join us as we elevate and personalize the customer experience across our 48,000 restaurants, operating in 145 countries and territories around the world!
We put pizza, chicken and tacos in the hands of customers through customized ordering, unique delivery approaches, app experiences, and click and collect services and consumer data analytics creating unique customer dining experiences – and we are only getting started.
Employees may work for a single brand and potentially grow to support all company-owned brands depending on their role. Regardless of where they work, as a company opening an average of 8 restaurants a day worldwide, the growth opportunities are endless. Taco Bell has been named of the 10 Most Innovative Companies in the World by Fast Company; Pizza Hut delivers more pizzas than any other pizza company in the world and KFC’s still use its 75-year-old finger lickin’ good recipe including secret herbs and spices to hand-bread its chicken every day.
Yum! and its brands have offices in Chicago, IL, Louisville KY, Irvine, CA, Plano, TX and other markets around the world. We don’t just say we are a great place to work – our commitments to the world and our employees show it. Yum! has been named to the Dow Jones Sustainability North America Index and ranked among the top 100 Best Corporate Citizens by Corporate Responsibility Magazine in addition to being named to the Bloomberg Gender-Equality Index. Our employees work in an environment where the value of “believe in all people” is lived every day, enjoying benefits including but not limited to: 4 weeks’ vacation PLUS holidays, sick leave and 2 paid days to volunteer at the cause of their choice and a dollar-for-dollar matching gift program; generous parental leave; competitive benefits including medical, dental, vision and life insurance as well as a 6% 401k match – all encompassed in Yum!’s world-famous recognition culture.
