Customer Service Rep I

******THIS IS A BILINGUAL ENGLISH/SPANISH SPEAKING POSITION*******

Job Summary

Coordinates shipments of medical supplies to existing customers in accordance with all regulatory and company requirements

and policies.

Essential Duties

Communicate with customers in a highly professional, caring and knowledgeable manner.

Performs all duties in full compliance with all federal and state statutes, regulations and

policies, CHAP requirements & policies, and HCD's Compliance Program & Standards;

including but not limited to; maintaining strict confidentiality and privacy of patients'

protected health information (as defined by HIPAA) in accordance with HIPAA regulations.

Cooperates with internal and external investigations, reviews and audits. Engages in good

faith reporting of compliance concerns. Participates in annual and ad hoc compliance

training.

Properly document and note all orders worked with actions taken and other pertinent

information.

Maintain current knowledge of, and adhere to the company's product formularies.

Demonstrate knowledge of insurance procedures and regulations and be able to discuss

them with customers, medical professionals, and caregivers as they relate to specific

customer policies.

Meet & maintain department productivity standards as communicated by the Customer

Service Management team.

Maintain acceptable QA Standards on calls as measured by Customer Service Leadership

and QA Department.

Consistently ensures order accuracy by reviewing company standards, requirements and

policies, and; by performing self quality checks.

Performs all other duties as assigned, which may vary at any time with or without notice.

Education

High School Diploma or GED - Required

Experience

One or more years of Call Center experience -Preferred