Location: Remote, USA (EST or CST preferred)
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
About the Role:
In this role, you will ensure that our virtual events run seamlessly. The ability to rapidly switch gears and monitor technical needs of virtual learning events and presentations, while managing participant engagement is vital in this role. A successful Virtual Events Producer allows presenters and facilitators to provide outstanding presentations and learning experiences while you manage the virtual platform technology.
How you will make an impact:
- Manage all aspects of online events including:
- Platform management for presenters
- Troubleshoot tech challenges with presenters and participants
- Work with platform vendor as needed for systemic problems
- Interactivity tools of platform, including breakout rooms, chat, polls, etc.
- Clarify activity instructions for participants throughout training
- Event time management and communication with presenters
- Other responsibilities as needed
What we look for:
- Two or four-year degree, or relevant experience
- 2+ years of experience in a virtual events producing role is preferred
- Experience managing online learning events that involve advanced use of interactivity tools and content sharing
- Expertise in virtual platforms, preferably Zoom
- Advanced knowledge of MS Office tools, including PowerPoint
- Outstanding troubleshooting skills
- Strong organizational skills, including coordination of multiple priorities
- Exceptional communication skills with the ability to work successfully with people who have a range of technology capabilities
- Experience in event registration platforms is a plus
- A team mentality
- Customer support mindset, working with both presenters and participants in a respectful and professional manner
- Ability to develop good rapport with a range of personalities
- High attention to detail
- Ability to manage multiple challenges simultaneously during virtual events
- Strong tech experience with eagerness and ability to learn new tech tools easily
- Outstanding problem-solving capabilities
- A high-level of familiarity with webinars, webinar platforms, and other event tech
About Wiley:
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers’ steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. This range represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
When applying, please attach your resume/CV to be considered.
