Offer summary
Qualifications:
Hold a recognized qualification in Counselling or Psychotherapy at Level 5 or higher, Individual membership and registration with a professional association governed by a recognized ethics code.
Key responsabilities:
- Carry out screening assessments, risk evaluations, crisis containment, and provide counseling
- Handle incoming client contacts via phone, chat, and maintain quality standards
- Review and manage escalated cases, collaborate with clinical governance, and contribute to service development
- Meet call volume targets, attend team meetings, work collaboratively with other teams
- Work flexible hours, handle a high volume of calls, adapt to changing needs