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Spanish Speaking Virtual Medical Assistant

72% Flex

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Colombia

Offer summary

Qualifications:

Fluency in Spanish (written/spoken), 2+ years medical office experience, Familiarity with Epic software preferred, Strong communication and organizational skills, Proficient in Microsoft Office.

Key responsabilities:

Handle patient calls in Spanish
Schedule appointments and verify insurance
Provide excellent customer service and support
Maintain patient records and collaborate with providers
Adhere to privacy guidelines, use Epic software

Valenta

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Job description

Your missions

Position Title: Spanish Speaking Virtual Medical Assistant (VMA)

Location: Colombia

Industry: Healthcare

Position Overview: We are looking for Spanish-speaking Virtual Medical Assistants with experience in healthcare call centers, patient scheduling, and insurance verification. The ideal candidates will have a couple of years of relevant experience and familiarity with Epic software will be considered a significant advantage.

Key Responsibilities:

Handle inbound and outbound calls related to patient inquiries, appointments, and follow-ups in Spanish.
Schedule patient appointments, ensuring accurate and timely entry of information into the system.
Verify patient insurance information, ensuring coverage and eligibility.
Assist patients with general inquiries, providing excellent customer service and support.
Maintain patient records and update information as necessary.
Collaborate with healthcare providers to ensure seamless patient care coordination.
Adhere to all privacy and confidentiality guidelines and regulations.
Utilize Epic software for patient management, if applicable.
Participate in ongoing training and development sessions to stay updated with industry best practices.

Requirements

Qualifications:

Fluency in Spanish (both written and spoken) is mandatory.
Minimum of 2 years of experience in a healthcare call center, patient scheduling, or insurance verification role.
Familiarity with Epic software is a significant plus.
Strong communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Ability to work independently and as part of a team.
Proficient in using computers and common office software (e.g., Microsoft Office).

Preferred Qualifications:

Knowledge of medical terminology and healthcare procedures.
Customer service-oriented mindset with the ability to handle challenging situations calmly and effectively.

Work Environment: