Business Analyst

ABOUT US: 

RafterOne is an esteemed Salesforce Summit Partner, building our clients businesses with multi-cloud commerce solutions. As Rafters, we are tightly bonded to RafterOne culture as we design and deliver world-class solutions to our clients.    

"We are Respectful.” 

"We are Adaptable.” 

"We are Focused.” 

"We are Thoughtful.”  

"We are Engaged.”  

“We are Relationship Driven” 

WE ARE ONE PROBLEM-SOLVING TEAM 

JOB SUMMARY:  

RafterOne's Salesforce B2B Practice is searching for a savvy, self-motivated Salesforce and solutions expert to join our team as a Business Analyst. In this role, you’ll potentially serve in a dual capacity supporting requirements and configuration. You’ll partner with the client and those on your implementation team to ensure the delivery of a successful Salesforce solution leveraging creativity and superb customer support. In this position, you’ll juggle complex requirements and high expectations in parallel within a fast-paced environment. This is a very fun and rewarding position surrounded by intelligent, ambitious technologists who thirst for greatness. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

• Understanding the business/project/client’s need 
• Identify the requirements and the project scope 
• Analyse the business problems and recommend solutions  
• Write user stories with detailed acceptance criteria 
• Facilitate user acceptance and signoffs 
• Create and implement the design of the solution that will meet the business/project/client’s requirements 
• Create and implement project plans 
• Configure and support Salesforce CRM implementations. 
• Test the design, manage the QA/UAT, and verify the solution. 
• Write and keep records of the project 
• Coordinate client communications and project/client meetings 
• Perform system demo, participate in user acceptance testing, and conduct user training 
• Travel to project locations as needed

EDUCATION, TRAINING AND EXPERIENCE: 

• A Bachelor’s Degree, preferably in Information Technology or Computer Science, OR an equivalent combination of education and experience required 
• 3+ years of Salesforce business analyst experience 
• Experience with Agile/Scrum methodologies 
• Experience with full-cycle implementation of Salesforce CRM is a big plus 
• Applicable SF Certifications Preferred 

SKILLS, KNOWLEDGE, AND ABILITIES: 

• Superior abilities in problem-solving, project management, and attention to detail
• Detail-oriented and highly organized. 
• Project management skills. 
• Effective oral and written communication skills. 
• Adept at communicating with internal and external stakeholders at all levels of the organization
• Advanced Proficiency with all Microsoft Office suite of products 
• Eligible to work in the applicable region where the job is advertised without the need for current or future sponsorship