About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Away Travel, Priceline and Sweetgreen.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.
About the Role
Kustomer’s finance team is looking for an Accountant (Senior level) to be a key member of the accounting team. The Accountant is responsible for performing general ledger tasks, account reconciliations, as well as other duties to assist with the monthly, quarterly, and annual financial close process and financial audit preparation. This role provides assistance with systems, accounting policies, and accounting procedures to ensure financial transactions are being executed appropriately, as well as collaborates with other departments. As a small, dynamic, and growing company, we seek an Accountant (Senior level) who is flexible and comfortable working in a multifaceted role, assisting with billing, accounts payable, and other finance/accounting-related projects.
We have a strong preference for talent based in New York Metropolitan Area (New York, New Jersey, Connecticut)
You'll be responsible for:
Participating in various accounting functions including: general ledger maintenance and account reconciliations for cash, accounts receivable, prepaids and other assets, fixed assets, accounts payable and accruals, deferred revenue and other accounts
Participating in the monthly, quarterly and yearly financial close processes including assistance with the preparation of financial statements, fluctuation analyses and financial statement analytics for management
Assisting with implementation of accounting systems and policies and procedures to ensure all financial transactions are executed in accordance with GAAP
Assisting with customer contract review, revenue and deferred revenue accounting
Participating in process streamlining and improvement projects
Supporting periodic financial audits with external auditors, including preparation and review of schedules
Assisting with sales tax reporting and reviews
Collaborating with FP&A to understand and explain budget vs. actual variances
Oversee certain accounts payable and expense reimbursement functions
Provide support to the billing and collections team
Other projects/tasks as necessary
May involve handling sensitive personal data
Your qualifications
Bachelor’s Degree in Accounting or Finance
3-5 or more years of accounting experience
Understanding of GAAP and applicable accounting rules and regulations
Experience with Quickbooks and NetSuite experience a plus
Experience with Zuora or equivalent billing systems a plus
Intermediate MS Excel skills required (VLooksUps, Pivot Tables, etc.)
Excellent verbal and written communication skills
Ability to thrive in a fast-growing environment where change is the norm; strong multitasking skills, and flexibility to alternate from one project to the next quickly
Demonstrated success in completing autonomous, self-directed work assignments in distributed, remote work environments and while providing transparency to management
Strong organization skills
Energetic, driven and dedicated
Teamwork-oriented
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
