General Manager

About The Role:

The General Manager will oversee all aspects of HVAC and Plumbing business lines at Indoor Air Quality Medics (IAQ), a Zephyr local brand business. This leader will drive growth, performance metrics, support culture, and develop all staff and management, constantly striving to be a world-class operator. We’re seeking a GM with an ‘owner’ mindset – this person is ultimately in charge of the P&L and must own all performance across the business. This is a unique entrepreneurship opportunity to take the “path less traveled.” Your ability to drive growth within the business, navigate a successful acquisition, and build a culture of customer excellence and employee satisfaction will lead to a long-term career with significant opportunities for growth. 

This is a full-time role that reports to the DMV Market Area Director and will be based out of our Woodbridge, VA location.

What You’ll Do Here:

• Provide leadership, direction, and development to HVAC, Plumbing, Service, Install, and Support teams ensuring quality work is on time, aligned with the budget, and to customer specifications
• Develop forecasts for sales growth, market mix, and profitability with plans to meet such projections
• Develop budgets for growth and profitability; track performance against those targets daily, weekly and monthly – disseminate the information to your teams
• Review and control costs to reduce waste and unnecessary expenditures
• Ensure proper pricing and adherence through routine job costing analysis; control material and equipment costs
• Own all hiring and termination decisions; control labor allocation and costs
• Communicate standards, expectations, and performance – the targets and KPIs – to your direct reports and their teams. Hold them to expectations and work with them to achieve goals
• Provide leadership, direction and guidance to develop direct reports and their teams 
• Partner with direct reports to build strong/targeted training programs for their teams to improve measurable performance
• Focus on providing exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to sell the right solutions and services
• Ensure sales & service system processes are implemented and followed
• Ensure adherence of industry regulations, restrictions, and laws
• Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's

We’d Love to Hear From You If You Have:

• 3+ years Management/Supervisory required, P&L experience required
• Experience with, or deep respect for the Skilled Trades and/or similar industries is a must (Industry experience is preferred, especially if you have experience with forced air)
• Exposure to or willingness to train in hydronics would be a nice to have
• You’re a leader and strong competitor who excels in a fast-paced environment, driven by seizing opportunities 
• You’re able to consider strategic, financial, and operational capabilities with a high level of emotional intelligence to support a healthy, growing organization
• A servant leader at your core who inspires the team by rolling up their sleeves to solve problems with them
• Willing and able to learn and help train industry standards and best practices
• Bonus points if you’re a MBA graduate and/or Military veteran (we love working with veterans)
• Strong communication and organizational skills
• Ability to apply critical thinking, risk analysis and develop solutions
• We are willing to relocate qualified individuals

The pay for this position is $175,000/year or more depending on job-related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.