We are seeking our next Project Implementation Consultant, you'll act as the face of the organization to our existing customers and channel partners during the implementation phase of Hyperproof. As a subject matter expert, you'll be seen as a trusted advisor who supports the end-user, deeply understands their needs, and ensures we deliver an implementation solution that meets the client's true needs with the highest quality and values.

LOCATION: Remote, US
TIME ZONE: CDT/ PDT
COMPENSATION: $90,000 - $105,000 + quarterly bonus and equity

WHO YOU ARE

Willing to learn and a passion for driving successful software implementations.
Strong work ethic, comfort with ambiguity, and problem-solving orientation.
Ability to multi-task effectively and be comfortable working in a fast-paced, dynamic environment without close guidance or supervision.
A customer-centric mindset with a true desire to help others
Highly organized with advanced multi-tasking skills
Strong stakeholder relationship-building and management skill
Attention to detail with a focus on deadlines and time management
Self-confident and resilient, with a high emotional intelligence
Receptive to feedback and implements immediately with a positive attitude
Excellent verbal and written communication skills.

WHAT YOU'll DO

Implementation Management: Plan, Optimize, and Execute

Scope and review Implementation requirements documentation
Lead implementations projects and manage relationships with project stakeholders
Engage in project kick-off meetings to review expectations, deliverables, and timelines
Identify risks and collaborate with internal and external stakeholders to de-risk, and mitigate in a timely fashion
Ensure key project deliverables are delivered to a high standard across all aspects of the implementation with time to value in mind

Consultation: Understand customers’ true Needs and Goals.

Drive discovery to review needs and “success criteria” for partnership, including the reasons why they partnered with Hyperproof
Drive current state vs future state analysis and document accurate requirements to identify workflow and implementation solutions designed to meet the true business needs of the customers

Coach: Train and Guide customers to Success.

Set up tailored training and UAT sessions for all stakeholders based on end-user true needs and specific configuration and functionality.
Prepare reference material in line with training to encourage self-service and seamless interaction with Hyperproof products and services.
Time to Value: ensure the end-users have completed all necessary steps to achieve the highest value with Hyperproof in a timely manner

Engage: Drive end-user use of Key Hyperproof Features.

Align clients’ objectives with Hyperproof capabilities to drive the use and adoption of key functions and features as part of Hyperproof’s offerings to achieve maximum value

Performance Management: Organization Growth.

Manage customer satisfaction to foster end-user advocacy, engagement, and adoption
Identify KPIs for end-user engagement and provide feedback to help identify product enhancements and features to boost Hyperproof value to our clients

HOW YOU’LL KNOW YOU ARE SUCCESSFUL

In 3 months you'll
- Manage 7+ end-to-end implementations projects simultaneously
- Contribute to building implementation playbooks and customer resources
- Become a functional expert on basic Hyperproof’s Implementation Processes
In 6 month you'll
- Demonstrate results in your customers’ success value delivery through OKR/KPI measurements and increased time to value delivery
- Brainstorm and implement innovative ways to increase customer
  engagement and speed to adoption
- Contribute to the growth of our team by reviewing processes and suggest
  improvement to help increase time to value for our customers
- Manage 10+ end-to-end implementations projects simultaneously
- Understand the entire product roadmap and identify key strategic areas
  where you can contribute
- Become a functional expert on advanced Hyperproof’s Implementation
  Processes

WHAT YOU’LL BRING

3 years + of prior experience in a project implementation management position within the SaaS industry preferred
2 years + of project management experience preferred
Bachelor’s Degree preferred
Bonus: Familiarity with InfoSec/Regulatory compliance

WHATS OUR TECH

Google Suite: Docs, Sheets, Slides
CRM: Salesforce
Communications: Gmail, Zoom, Slack, MSFT Teams
Advanced Excel skills
Monday.com
Atlassian Suite: Jira, Confluence, Trello

LOCATION

We are a fully remote company! Rather than restrict ourselves to only finding talent in one city, we’d rather find the absolute best people regardless of where they live. There is no travel required for this role at this time.

CANDIDATE EXPERIENCE

We value your time and want you to know what to expect from us. For this interview, we expect to ask you to participate in 5 interviews and expect this to be completed in 4 hours.
1st Interview Talent Acquisition
2nd Interview Hiring Manager - Sr. Manager of Implementation
3rd Interview Bar Raiser - COO
4th Interview Leader - VP of Customer Success
5th Interview Peer - Implementation Consultant
Total Time: 3.5 Hours

The full compensation package is based on candidate experience and certifications.

Remote USA

$90,000—$105,000 USD

WHERE YOU’LL GO

Hyperproof also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and our people team to explore lateral moves to other parts of the organization as you continue to grow with us.

WHAT WE OFFER

Annual compensation reviews + equity
Unlimited PTO: strongly encouraged to unplug and recharge
Health: coverage for medical, dental, and vision - employee and dependents
401K which vests immediately, complete with a 4% company match
12 weeks of Parental leave and 1 year free diapers and wipes with Honest
Annual company in-person events and quarterly in-person connects
$1000 home office stipend - at the time of hire. Any additional home office needs are requested as needed.
$100 quarterly paid wellness stipend
Pet insurance
Slack channel notifications turn off after 5 pm based on your time zone
Two Hypercharge weeks of rest where we close company wide (July & Dec)

It’s an exciting time to be at Hyperproof — we recently raised $40 million in our Series B financing, further cementing Hyperproof as the emerging leader in the risk and compliance management space.

At Hyperproof’s core are our passionate team members who focus on user experience, beautiful design, and evangelize a positive social impact of our cloud based platform. We help organizations streamline their risk and compliance workflows so our customers can spend more time strategically managing programs and less time wrangling spreadsheets.

We are disrupting the governance, risk, and compliance software space with our innovative platform by helping traditionally unsung heroes (compliance professionals) do the right things so the wrong things don’t happen.

Learn more about the @hyperproof culture and how it all started.

EQUAL OPPORTUNITY EMPLOYER

Hyperproof is committed to a diverse and inclusive workplace — it’s one of our core values! Hyperproof is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

Technical Project Implementation Consultant (SaaS)

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