Senior DesignOps Specialist (m/f/x)

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. 

Do you care about design processes, product workflows, and incorporating design best practices to optimize productivity? That good design teams thrive working with consistent product experience approaches that ultimately lead to satisfied customers? If you’re as passionate as we are about solving problems and operationalizing cohesive product experiences, you’d be a perfect fit for this role. 

We are looking for an enthusiastic DesignOps Specialist to help our global experience design community work more effectively and feel more fulfilled in their day-to-day lives. We’re looking for someone who will advocate for the practice, provide direction and mentorship to other design practitioners, and help educate multidisciplinary teams through enablement initiatives. You'll be crafting and improving design processes, workflows, and guidelines which will help us build a strong foundation.

As a DesignOps Specialist in our Design & Experience Operations (DXO) team, you will collaborate with an international team of passionate designers, researchers, product managers, and developers across our Global R&D labs. 

In this role, you will

• Develop a deep understanding of how all the design practitioners work, what’s in their way and how to help them succeed. 
• Build systems, workflows, templates, and guides that enable design practitioners  to operate effectively and efficiently; and ensure these best practices extend beyond design practitioner and are understood by other key roles such as: product managers and engineers. 
• Develop and maintain a program of rituals designed to foster collaboration and learning opportunities for the design and experience community. 
• Be a strong advocate for design and experience within Dynatrace - elevate the global design practice and encourage and drive best practices. 
• Translate strategic company goals into DesignOps initiatives. 
• Interface with different roles and departments across the organization. 
• Ultimately enable and support the cross organizational product development team to deliver with best-in-class experience.

You will love this job if

• You can take ownership of projects and work autonomously. 
• You're a team player, and you're passionate about operational topics and people. You always find ways to teach and build conviction in others – across teams, offices, and cultures. 
• You're not afraid to try and experiment with new approaches, and you're not afraid if they are unsuccessful. 
• You're an optimistic, motivated self-starter with a can-do attitude; no task will be too small or big for you. 
• You give and receive feedback freely and constructively, always open to learning and improving. 

• 8+ years of professional experience in the UX space, with 2+ years in DesignOps or Design Program Management.
• Proven track record of rolling out changes in a large and complex organizational environment, providing measurable impact. 
• Solid knowledge of DesignOps practices, as well as UX methods.
• Strong understanding of design and collaboration tools. (e.g. Figma, Miro, or similar) 
• Experience with project management (e.g. setting up and working with tools such as Jira, Confluence, or similar). 
• Experience with Documentation, and the knowledge to scale its adoption inside and outside the design team. (e.g. playbooks, onboarding, training). 
• Experience working with remote and international teams. 
• Fluent in English, with excellent written and verbal communication skills. 

When applying for this role, please include a link to a portfolio showing one or more projects you led or were involved in. Make sure they have contextual descriptions about your approach and process, challenges faced, improvements implemented, success evaluations, so we can understand your thinking process from problem to solution. 

Please apply with both your resume and portfolio in English. Preferably with a cover letter included. 

What's in it for you? 

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. 
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.   
• Working models that offer you the flexibility of remote work along with the benefits of in-person collaboration.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.    
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.   
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.    
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all 
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.   
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.  If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program. 

Compensation and rewards 

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. 
• Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 60,000 gross per year based on full-time employment (38.5 h/week). We offer a higher salary in line with qualifications and experience.

For this position we offer exclusive relocation support to our R&D Headquarters in Linz, ranked among the top seven most sustainable cities in the world, where cutting-edge innovation intersects with an exceptional quality of life and affordable living costs! Click this link to find out more.