Job Description:
About the Company:
At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move into 2024, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.
About the Role:
The position within the Chief Security Office (CSO), is pivotal for maintaining the integrity and seamless functionality of AT&T's Enterprise Security infrastructure. It requires a seasoned professional adept in the configuration, management, and troubleshooting of firewalls and network systems. The individual will oversee the administration of firewall policy activities. The role is designed for someone capable of managing highly complex projects, providing emergency round-the-clock technical support, and delivering exceptional customer service and project management in a dynamic setting. The engineer will collaborate with a range of stakeholders, including vendors, business partners, and application developers, to conduct technical evaluations, analyses, and effective problem resolution. This role is instrumental in guiding intricate projects and initiatives that bolster the security and operational capabilities of AT&T and its affiliates.
The individual in this role requires extensive experience configuring, managing and troubleshooting all aspects of TCP/IP network configurations and firewalls across all of the following technologies: Checkpoint, Juniper, Palo Alto, Cisco or Fortinet. The Lead Engineer handles all environments they work. The Lead Engineer will manage complex projects/migrations/initiatives. The Lead Engineer will help train Seniors as needed.
Roles & Responsibilities include:
- Configuring, managing, and troubleshooting TCP/IP network setups and Enterprise Firewall policies to facilitate the company's ongoing operations.
- Serving as the Subject Matter Expert (SME) for AT&T's Enterprise firewall environment, offering security project consulting to aid new business ventures. This includes liaising with stakeholders, vendors, and application developers for technical evaluations, analyses, and troubleshooting.
- Conducting analysis of intricate security issues and firewall configurations and executing engineering tasks aimed at minimizing operational and security risks to the organization. Providing 24x7 on-call technical support on a rotational basis, ensuring continuous protection and assistance for the network infrastructure.
- These positions demand a proactive approach to network security, ensuring seamless and secure business processes.
Required Skills:
- Over 12 years of experience in Firewall & Infrastructure Security Engineering
- Extensive experience in configuring, managing, and troubleshooting TCP/IP network configurations and firewalls, with proficiency in Firewall/IDPS/VPN technologies such as Checkpoint, Juniper, Palo Alto, Cisco, and Fortinet.
- Excellent skills in customer service are required to thrive in this highly technical and fast-paced environment.
- Lead, support and mentor team members on technical and non-technical matters as required
Desired Skills:
- Excellent communication skills including metrics/performance documentation/presentation, technical drawing/architecture origination and modification
- Operates well under pressure and urgent circumstances
- Self-reliant and diligent in follow-through for assigned tasks
- Ability to work with a geographically disperse team
- Engaged collaborator, contributor and team player
- CISSP, CISM, SANS GIAC or relevant cybersecurity
- Flexible to provide coverage in US morning hours on a need-basis, and as required
- Experience working in an environment where coordination with multiple teams is essential to success
- Ability to prioritize individual/group work in a high-stress and time-bound environment
- Bachelor’s degree in Information Systems, Engineering, Mathematics. Computer Science or Cyber Security or equivalent experience.
Weekly Hours:
40
Time Type:
Regular
Location:
Bangalore, Karnataka, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
