Patient Services Specialist

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From patient intake technology supported by OTech, to HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.

LOCATION: DALLAS, TX -REMOTE 

POSITION: PATIENT SERVICES SPECIALIST 

HealthMark Group is a leader in health information management and technology focusing on serving the health information management needs of clinics and hospitals throughout the nation. HealthMark Group's innovative technology and superior customer service enable clients to streamline the release of information, document imaging, and form completion process. By integrating experience, technology, and service, we help hospitals, health systems, and clinics concentrate on what they do best, patient care. 

HealthMark Group is growing and is looking for bright, energetic, and motivated candidates to join our team. We are currently seeking qualified candidates for the open Patient Services Specialist position. This open position is responsible for providing the release of protected health information to healthcare facilities. The Patient Services Specialist will be required to review, evaluate, and process Disability/FMLA forms to include the completion of Short Term, Long Term and Family and Medical Leave Paperwork for patients that are seeking short-term leave from work. The ideal candidate will be motivated, detail-oriented and a problem solver with excellent written and oral communication skills. 

We are expanding rapidly and have created unique roles that need qualified candidates. 

REQUISITE EXPERIENCE AND QUALIFICATIONS: 

•    Enter all assigned requests into a system for further processing and documentation.

•    Answer patient questions via email or telephone and email as they relate to their Disability/FMLA form paperwork 

•    Understand and abide by all HIPAA privacy and security laws. 

•    Verify patient information using key identifiers  

•    Provide attention and care to patients and patient representatives 

•    Skills & Qualifications  

•    Medical office experience required   

•    Exceptional written and verbal communication skills  

•    Thorough and detail-oriented  

•    Customer-orientated and professional disposition  

•    Windows proficient  

•    Ability to self-manage  

•    Driven to complete tasks in a timely manner while multi-tasking  

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

Job Type: Full-time