Clinical Case Manager

Core Responsibilities & Essential Job Functions

• Conduct clinical and psycho-social assessments.
• Follows care plan through effective and risk management.
• Responsible for assessing and addressing risk, and escalates high risk clinical concerns to supervisor
• Serves as a liaison between client and treatment providers
• Reviews, authorizes, and submits clinical reports to the funder.
• Works with providers to make appropriate revisions needed on clinical reports.
• Serves as the main contact for clients and families and responds to all client inquiries; responsible to ensure client’s needs are met.
• Makes decisions regarding authorization extension requests for clients.
• Responsible for providing resolution to client concerns, including provider change requests as appropriate.
• Completes documentation regarding all interactions with the client, provider, and interdisciplinary team, using appropriate systems and procedures in a timely manner, per agency policies.
• Supports a client’s transition to an appropriate Behavioral Health Provider and/or Therapy Providers for services.
• Responds to all funder inquiries involving their client.
• Collaborates with the provider regarding clinical concerns related to their client.
• Documents all client complaints and grievances, and submits these to the Catalight Quality department, per policy requirements
• Participate in special projects, and assist with additional duties or tasks, as assigned by supervisor

Qualifications

Minimum Education, Experience & Training Equivalent to:

• Master's degree from an accredited college or university in social work, marriage family therapy or counseling is required.
• Licensed Clinical Psychologist, LCSW, LMFT or LPCC preferred.
• One to two years of related professional experience working with children with autism spectrum disorders (“ASD”) and/or other related developmental disabilities in a multi-disciplinary team setting preferred
• Knowledge of community resources
• Previous experience of case management or clinical experience, and responsibility for a large caseload for an extended period of time.
• Demonstrated expertise in crisis management.

Knowledge & Skills:

• Familiar with the field of early intervention, ABA, and knowledgeable of other community resources and agencies that serve children.
• Able to conduct strengths based, client centered psychosocial assessments and refer clients for clinically appropriate services.
• Must adhere to all federal, state, and local laws/legislations as applicable as well as HIPAA laws and regulatory agencies
• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience, and discretion when dealing with confidential and sensitive matters.
• Proficient in Microsoft Office (Outlook, Word, Excel, etc.), especially Excel and related computer software.
• Consistently demonstrate good judgment and decision-making skills.
• Maintain the highest levels of confidentiality.
• Work in an exciting, fast paced high energy environment while effectively multitasking.
• Work comfortably with individuals at all levels within the organization.
• Manage day-to-day responsibilities with or without supervision.
• Frequent proofreading and checking documents for accuracy.
• Excellent verbal and writing communication skills.
• Strong interpersonal skills.
• Strong time management and organizational skills.
• Must be highly detail oriented.

Physical Requirements:

• Must be able to communicate effectively within the work environment, read and write using the primary language with the workplace.
• Visual and auditory ability to work with clients, staff, and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Ability to utilize computer, cell phone (iPhone).
• Frequent sitting.

Conditions of Employment

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Ability to obtain and maintain a National Provider Identifier (NPI).
• Must attend any required training.