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Partner Account Manager (f/m/d)

Remote: 
Full Remote
Contract: 
Full time
Salary: 
35 - 55K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
France

Offer summary

Qualifications:

Background in Sales, Technical, or Engineering, Over 3 years of experience in project management, Degree in business related to IT or telecommunications, Professional English skills required, Knowledge of UCaaS, IP, VoIP, and project management.

Key responsabilities:

  • Manage and support partners and customers
  • Recruit and nurture new partners
  • Assist with technical support and configuration
  • Conduct webinars and marketing projects
  • Act as an interface with regulatory bodies
NFON logo
NFON Telecommunication Services SME https://www.nfon.com/
501 - 1000 Employees
About NFON
Founded in Munich in 2007, NFON AG has developed rapidly. Today, NFON is the only pan-European provider of cloud-based telephone systems and is active in 15 countries. With over 50,000 customers, over 500,000 so-called customer extensions and more than 3,000 partners. So you can no longer call us a start-up. But we are still full of energy. Full of drive. And we are convinced that anything is possible. At NFON, ideas can grow and changes can come true. Not only for our customers, but also for our employees. Making complex things simple can be a daunting challenge. We know that. But communication should be simple. Intuitive. And without problems. That's why we are already providing modern communication in the working world of tomorrow. And over 50,000 satisfied customers throughout Europe show that we're doing a pretty good job of it. And our values? Agility. Innovation. Team spirit. And we would say dedicated commitment and fun are not mutually exclusive! Together we reach for great goals and appreciate the talents of each individual. What about you? Fancy joining us? #1Cloud #AllIP #DiscoverFreedom #CommunicateYourWay #NoLimits #NFONYOU https://www.nfon.com/de/rechtliches/impressum/
See more NFON offers

Job description

Your Mission
Reporting to the Sales Department, you will manage and support partners and customers of NFON France, ensuring their projects are successful.

The work you’ll do
Your role focuses on Sales and collaboration with interfaces and joint projects:
Sales Focus:
  • Recruiting new partners (contracts, sales training, technical training)
  • Nurturing partners (regular communication and support to follow prospects and leads, follow up on active contracts, support partners with lead and bid tenders)
  • Managing leads from the website nfon.com and directing them to partners
  • Receiving quotes from omt.nfon.com and creating orders in BSS
  • Assisting partners in generating quotes
  • Conducting monthly bill runs with Finance
In collaboration with our Technical Consulting team, you will be responsible for:
  • Being an expert on all solutions provided by NFON
  • Providing technical support to partners (PBX configuration, hardware support for desk phones, DECT, headsets, premium solutions)
  • Assisting our customers with configuration
  • Partially managing Level 1 technical support
Together with our Field Marketing team, you will implement the following projects:
  • Creating newsletters and communications to partners and managing sales challenges
  • Conducting webinars to improve partners' skills on all products
  • Managing marketing funds and leads
Regulatory:
  • Acting as an interface with ARCEP/APNF for France and IBTF for Belgium
Your profile
The qualifications you need
  • A background in Sales, Technical, or Engineering with a degree in business connected to IT or telecommunications, and over 3 years of experience in a similar position and in project management
  • Professional English skills are required. You will work in an international context with daily exchanges in English (meetings/emails, etc.)
  • Knowledge of UCaaS, IP and VoIP connectivity, SIP Trunking, Hosted IP telephony solutions, and CloudPBX solutions
  • A proactive and curious mindset with the ability to propose innovative solutions to customers
  • Responsiveness and proactivity to detect solutions where others see obstacles
  • Enthusiasm for contributing to the development of a subsidiary into an ambitious startup, along with curiosity and a strong sense of teaching
  • Proficiency in project management tools, excellent interpersonal skills, and strong editorial skills
Why us?
What NFON can offer you:
  • Additional vacation days (yearly ‘RTTs’)
  • Meal allowance card
  • Health Insurance with great coverage (including family members)
  • An unlimited fixed-term contract with the flexibility of trust-based working hours
  • Mobile Work from home possible (hybrid work)
  • Public subsidy transportation
  • Cozy and urban workplaces with modern equipment
  • Premium Coworking space located at the 11th arrondissement in Paris
  • Free coffee and drinks
  • International atmosphere in a continuously growing company with an open-minded culture and positive communication
  • A motivated, distributed, and agile team with lean hierarchies.
 
About us: 
NFON who?
We’re NFON. A leader in pan-European provider of integrated cloud business communication and active in 18 countries. We’re born in the cloud, built as a start-up but now grown up. 
  
What we do… 
Think of us as an outstanding communication system for companies in Europe. Making complex things simple can be a daunting challenge. We know that. However, communication should be simple, intuitive and hassle-free. That is why we provide cloud communication solutions to satisfy today the needs of tomorrow. Our more than 55,000 satisfied customers throughout Europe show that we're doing a pretty good job.   
   
How & why we do it   
We enable our employees to experience smarter workflows. All our people have the opportunity to thrive at NFON. But it's their own decision. NFON offers all kind of tools to reach your optimum but it's what you make out of it. You do not like long processes – design your own with your boss. You want to mingle with your colleagues? Join one of our countless employee events. 
       
Diversity is at our core.    
NFON is an equal opportunity employer and does not discriminate on the basis of ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status.
Apply for this job
About us
NFON who?
 We’re NFON. A leader in pan-European provider of integrated cloud business communication and active in 18 countries. We’re born in the cloud, built as a start-up but now grown up. 
 
 What we do… 
Think of us as an outstanding communication system for companies in Europe. Making complex things simple can be a daunting challenge. We know that. However, communication should be simple, intuitive and hassle-free. That is why we provide cloud communication solutions to satisfy today the needs of tomorrow. Our more than 55,000 satisfied customers throughout Europe show that we're doing a pretty good job.   
  
 How & why we do it   
 We enable our employees to experience smarter workflows. All our people have the opportunity to thrive at NFON. But it's their own decision. NFON offers all kind of tools to reach your optimum but it's what you make out of it. You do not like long processes – design your own with your boss. You want to mingle with your colleagues? Join one of our countless employee events. 
      
Diversity is at our core.    
NFON is an equal opportunity employer and does not discriminate on the basis of ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status.     

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Telecommunication Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportProject ManagementHardware SupportComputer Telephony IntegrationLead ManagementIP PbxSIP TrunkingNews Editing

Other Skills

  • Teamwork
  • Curiosity
Are you interested?

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