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Tier II Support Engineer

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines
Penbrothers logo
Penbrothers SME http://www.penbrothers.com/
201 - 500 Employees
About Penbrothers
We are Penbrothers, your remote HR partner! We work with startups and SMEs worldwide, helping them build and scale their teams with talent in the Philippines at a fraction of the cost. With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of: - Talent Acquisition - Employment and Onboarding - HR Management and Payroll - Compliance - Office Space or Remote Enablement
See more Penbrothers offers

Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.


About the Client

Our client helps the world’s largest enterprises and organizations automate the enforcement of controls of access, process, or cybersecurity checks, for any business application. They bridge the gap between legacy software and modern technology with our suite of innovative products built to integrate with SAP, PeopleSoft, JD Edwards and more.


What you’ll do

  • First line of support for customers
  • Primary resource for performing product installations
  • Primary resource for performing ERP Firewall™ implementations
  • Primary resource for troubleshooting customer issues and engaging with developers on issue replication and resolution when needed
  • Primary resource for supporting customer migrations, post-database refreshes, and go-lives.
  • Gathering and analyzing logs and other data and Identifying the root source of issues
  • Making customer configuration changes, when the issue can be resolved as such
  • Creating reproducible test cases for developers when needed
  • Updating product documentation and troubleshooting guides
  • Developing configuration pages for our products and test script


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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