We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
Job Summary: The Accounts Receivable Specialist will be responsible for managing and processing incoming payments, ensuring accuracy and efficiency in the recording of financial transactions. This role is critical in maintaining the financial health of the organization by overseeing all aspects of accounts receivable.
Job Responsibilities:Process and manage incoming payments in compliance with financial policies and proceduresGenerate client invoices as directed, problem-solve invoicing discrepancies and escalate issues as neededBe the first point of contact for handling delayed client payments, maintaining professionalism in all points of contactPerform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables’ dataReconcile the accounts receivable ledger to ensure that all payments are accounted for and properly postedVerify discrepancies and resolve clients’ billing issuesGenerate financial statements and reports detailing accounts receivable statusFacilitate payment of invoices due by sending bill reminders and contacting clientsMaintain professional email and phone etiquette in all communications with customersCollaborate with other departments to ensure billing accuracy and resolve client disputesPrepare and submit regular reports on the status of unpaid accounts and any collection actions takenMaintain accurate records and ensure that all transactions are compliant with financial regulationsAdhere to company policies and proceduresMeet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborate with other departments as needed Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all timesPerform other duties as assignedMinimum Qualifications:2+ years of experience in an Accounts Receivable roleStrong analytical and problem-solving skills Strong attention to detail and accuracy in financial record-keepingExcellent communication skillsProficient in Microsoft Office Suite (Word, Excel).Experience with accounting software (e.g., QuickBooks, SAP) is a plusCore Competencies:Accounts Receivable ProcessingFinancial Data Analysis & ReconciliationInternal Controls & ComplianceProblem Solving & Attention to DetailCommunication & CollaborationAccounting Software ProficiencyNinja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
