Area Lead - Patient Engagement

Job Summary:

The area lead reports directly to the Unit Leader and helps focus on value creation, growth, and serving customers in the patient engagement space within the EHR business. Their responsibility is to support the unit leader and develop the right strategies and tactics to achieve outcomes. They help the Unit Leader determine what work must get done, how much to invest in certain efforts, and how to prioritize opportunities. The Area Lead then works with Product Owners, and Chapter Leaders to create the roadmaps, find the right people to build the right squad, and achieve outcomes.

The area lead is expected to navigate the patient engagement industry, understanding when to partner, when to build and the pros and cons of each.

These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job related duties as required. Goals and objectives are subject to change.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

Develop a strategic perspective on the business and customers, a cross-functional view of the core capabilities of the broader organization (so you can efficiently secure the resources needed from chapters), and an integrated perspective of the company as a whole and how their part of the business fits in with the larger enterprise Collaborate with other Area Leads under the same Macro Unit for overall roadmap alignment Support the Unit Lead by breaking down silos, enabling collaboration across organizational boundaries, and empowering Product Owners to provide day-today guidance on objectives, priorities, and tasks Develop the right business strategies, set the right objectives and priorities, and make the right business decisions.

Staff Management

Responsible for ensuring area of responsibility has the talent and resources to meet short- and long-term organizational goals as well as ensuring maximum productivity and performance. Responsibilities include, but are not limited to:

o Proactively recruit, screen, and select candidates for current and future resource requirements.

o Effectively orient new hires to ensure a positive and productive employee engagement experience.

o Ensure structure and hiring plans (within budget) are appropriate for performance and productivity levels required.

o Utilize the company’s performance management program as designed to align individual performance to overall performance objectives. Meet all completion requirements at a high quality level. Provide ongoing performance feedback. Identify and take appropriate action for non-performance.

o Ensure each employee has a yearly performance review that is reviewed with employee and the review to be sent to Human Resources each year.

o Ensure each employee has a clear and thorough understanding of their role and responsibilities. Keep job descriptions current for each position.

o Actively support and participate in organizational development and training programs. Meet all completion requirements at a high quality level.

o Mentor, guide, and coach direct reports in order to expand their capabilities and performance.

o Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior managements.

o Administer all internal policies and procedures in accordance with corporate, human resources, budgetary, and finance guidelines. Ensure accuracy of staff data records.

o Comply with all employment laws and regulations including, but not limited to, equal employment opportunities for all.

Minimum Requirements:

Education/Experience/Certification Requirements

o Facilitation Influencer

o Engrossed with the customer experience and building relationships to deliver on Net Promoter Score and Employer Net Promoter Score

o Uses data and metrics in decisions

o Market awareness with the ability to apply to our business strategy

Working Environment/Physical Demands

Working Environment:

· General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.

· Periods of stress may occur.

Physical Demands:

· Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.

· Some walking and standing relative to interaction with other personnel.

Travel Requirements:

None Occasional Moderate Frequent Very Frequent

(25% or Less) (25% - 40%) (40% - 80%) (80% or more)

Other possible Unofficial Titles:

Unofficial titles may be given by the manager and used for calling cards and email signatures.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise. It does not alter the "at will" employment relationship between the company and the employee.