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VIP Representative -Northern California

UNLIMITED HOLIDAYS - EXTRA PARENTAL LEAVE - FULLY FLEXIBLE
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
California (USA), United States

Offer summary

Qualifications:

1-2 years of customer-facing experience, Excellent interpersonal and communication skills.

Key responsabilities:

  • Manage and retain a book of VIP members
  • Drive loyalty and revenue growth, create personalized experiences, plan live events, and respond to VIP inquiries
PrizePicks logo
PrizePicks Sporting Goods Scaleup https://prizepicks.com/
51 - 200 Employees
About PrizePicks
PrizePicks is the largest independently owned Daily Fantasy Sports (DFS) platform in North America. Centered around real-money more/less predictions, PrizePicks allows sports fans to play against the numbers rather than each other, and it is the simplest variety of daily fantasy sports with the widest breadth of sports coverage of any DFS operator. Boasting partnerships to date with the Atlanta Braves and Miami Marlins, among others, PrizePicks is currently the closest legal alternative to legal mobile sports betting in the majority of the United States including Top 10 markets like California, Texas, Florida, and Georgia. With an existing digital footprint covering more than 60 percent of the U.S. population, PrizePicks is the most accessible type of game for the masses. The company is headquartered in Atlanta, and PrizePicks is the third product from Performance Predictions, a suite of fan engagement solutions including SidePrize, the 2016 Fantasy Sports and Gaming Association's "Rookie of the Year" award recipient. PrizePicks is available in the App Store and Google Play or at prizepicks.com.
See more PrizePicks offers

Job description

Logo Jobgether

Your missions

At PrizePicks, we are the fastest growing sports company in North America, as recognized by Inc. 5000. As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. Our team of over 450 employees thrives in an inclusive culture that values individuals from diverse backgrounds, regardless of their level of sports fandom. Ready to reimagine the DFS industry together? 

We are seeking a VIP Representative to join our organization. This position will be responsible for maintaining a book of VIP customers and providing a 6 star experience. 

What you'll do:
  • Manage & retain a book of VIP members, providing a 6-star experience through elevated service & premium perks.
  • Drive significant increases in loyalty and gaming revenue from your book of business.
  • Create personalized & memorable experiences for VIPs that generate increased brand affinity.
  • Help plan, attend & host at PrizePicks’ live events.
  • Respond to & resolve inquiries from VIPs in a timely manner.
  • Collaborate with the VIP Team & other PrizePicks departments to innovate engagement opportunities & unique experiences for VIPs.
  • Provide detailed reports on your book of VIP members.
  • Check in with VIPs in accordance with our Responsible Gaming procedures.
What you'll have: 
  • 1-2 years of customer-facing experience, high-end customer service field preferred.
  • Excellent interpersonal & communication skills, ability to build relationships.
  • Passionate about providing top-tier service.
  • Passionate about sports (gaming knowledge is not required, but is essential to the role).
  • Thrives in a hyper growth environment, willing to help where it is needed.
  • Travel for this role is expected. Willing & able to work non-traditional hours.
Where you'll live:
  • Northern California
Benefits you’ll receive:

In addition to your great compensation package, we’ll shower you with perks including: 

  • Company-subsidized medical, dental, & vision plans 
  • 401(k) plan with company match
  • Long-term incentives and bi-annual bonus
  • Uncapped PTO to encourage a healthy work/life balance (2-week MINIMUM required!)
  • Generous paid leave programs, including 16-week paid parental leave and disability benefits
  • Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked
  • Company-wide in-person events and team outings
  • Lifestyle enhancement program
  • Company equipment provided (Windows & Mac options)
  • Annual performance reviews with opportunities for growth and career development

 

You must be authorized to work for any employer in the U.S.  We are unable to sponsor or take over sponsorship of an employment Visa at this time. 

PrizePicks is an Equal Opportunity Employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Sporting Goods
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

  • interpersonal-communications
  • Customer Service
  • Relationship Building
Are you interested?
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