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Italian Customer Advisor

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Portugal

Offer summary

Qualifications:

Fluent in Italian and English (B2), Experience with digital streaming services.

Key responsabilities:

  • Provide customer support via phone/chat
  • Offer technical support and troubleshoot system configurations
Speakit logo
Speakit Startup https://speakitjobs.com/
11 - 50 Employees
About Speakit
Speakit is a recruitment and staffing agency with users, clients & team members from all over Europe and we’re here to help reach your dream job. We believe that every new cooperation is another flash of eureka! To understand the new, we want to grow old with you; to discover the far untouched places, we are willing to stay close to you; we dream of speaking it, learning it and looking for it together! We all are what we look for, We’re looking for you.
See more Speakit offers

Job description

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

Responsibilities:

  • As an Italian Speaking Advisor you will have the responsibilities below:
  • Assist viewers through phone and/or chat regarding different queries
  • Provide account and application support to viewers namely with regard to software functionality
  • Provide technical support and troubleshoot system configurations and network settings
  • Provide accurate and real-time responses to the viewer’s inquiries.

Requirements

To be selected as an Italian Speaking Advisor, you need to have the requirements below:

  • Have a high level of Italian (written and oral) and fluent in English (B2)
  • Are passionate about entertainment and media enterprise
  • Have excellent communication skills coupled with empathy, team spirit and customer-oriented
  • Have familiarity with digital streaming services and devices

Benefits

  • Strong compensation package (14 monthly payments per year plus bonus)
  • Monthly meal allowance paid in voucher card (net)
  • Private Health Insurance
  • Personal and career development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural Project
  • Flexible Schedule
  • Work in a diverse environment with people from over 75 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • Workplace: Work From Home (for people already based in Portugal)

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Software FeaturesTechnical SupportSystem ConfigurationVideo Streaming

Other Skills

  • Team Motivation
  • Communication
  • Empathy
Are you interested?

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