Founded by former Workday clients, we value partnership and engagement as a cornerstone of our business. With years of functional and technical experience in all phases of Workday's deployment life cycle, we can determine the most efficient integration designs and rapid deployment strategies. We develop maintainable solutions and provide support for integration testing and updates for new Workday releases.
At Intecrowd, we take AMS to a new level. Seen as more than a help desk, we strive to drive value to our clients by becoming a strategic partner to maximize the effectiveness of their systems. As an AMS Staff Consultant, you will be responsible for providing functional and strategic support for our client’s Workday technology by delivering innovative ideas and effective solutions.
This remote role can be located anywhere within the Philippines to perform the required responsibilities.
KEY EXPECTATIONS
• Become a hands-on subject matter expert in the Workday product suite, specializing and deepening your skill set within one or more functional areas.
• Build an excellent rapport with AMS clients, guiding and assisting them on getting the most from their Workday deployment
• Work directly with clients to analyze and document problems, recommend solutions, initiate corrective actions, follow up on problem resolution and inform customer of status.
• Analyze and configure tenants based on client requirements or to resolve issues, test configuration and deploy.
• Maintain clients’ ongoing satisfaction, ensuring Intecrowd is a reputable and reference-able.
• Manages multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner.
• Communicate clearly and concisely. Collaborate effectively and synergistically within designated teams
• Strive to innovate and suggest new approaches and tools to deploy Workday efficiently and effectively
• Facilitate clients’ intellectual and practical adoption of Workday best practices
• Contribute to and mold a culture of continuous education amongst your colleagues, mentees, and managers - serve as a professional role model.
• Maintain Workday certifications and qualifications
DESIRED SKILLS AND EXPERIENCE
• 2 – 5 years of technical support/functional experience in Workday, SAP, Oracle, PeopleSoft, ADP or similar application with a concentration in requirements, process analysis and documentation with demonstrated customer-facing skills in the understanding and implementation of business requirements
• Ability to support multiple customers effectively
• Progressive analytical and functional skills evidenced by playing a role in a project or in a support environment
• Experience deploying multiple projects simultaneously a plus
• Passion for providing exceptional customer service
• Ability to effectively manage against timelines and goals
• Excellent verbal and written communication skills
• Previous consulting experience with a consulting/software company a plus
• Business analysis and requirements gathering abilities
• Ability to learn technology quickly through instruction and self-training
Employer’s Rights:
Intecrowd has the right to revise this job description at any time. This job description is not a contract for employment. This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
Equal Opportunity Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran.
Applications for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Intecrowd.