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Delivery Manager

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Argentina

Offer summary

Qualifications:

5+ years relevant experience, Experience in cloud-based software.

Key responsabilities:

Guiding Enterprise customers through onboarding
Managing delivery processes and documenting product requirements

ASAPP Information Technology & Services Scaleup https://www.asapp.com/

201 - 500 Employees

See more ASAPP offers

Job description

At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution can have a significant economic impact. We want to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.

We are seeking a Delivery Manager to join our Technology Organization. As a part of the Delivery Management team, you will work with our Enterprise customers to plan and configure our products in alignment with their requirements. In partnership with a Delivery Architect, you are responsible for getting a customer onboarded quickly and effectively. You’ll need project management skills, a technology-forward mindset, and a solution-oriented mind to be effective in this role.

What you’ll do

Guide our Enterprise customers through the onboarding process to ASAPP’s products

Plan and manage the delivery of all work, including evaluating and mitigating risks, planning milestones, testing timeframes and acceptance

Document & refine product requirements for clear communication internally and externally

Configure ASAPP’s products, in partnership with our Delivery Architecture & Engineering teams

Work as a part of multiple customer project teams, collaborating with Delivery Architects and Engineers, to execute scoped work

Act as a subject matter expert on ASAPP’s Products, both internally and externally

Collaborate with our Go to Market, Product, Engineering & Research teams to meet our Customer’s goals

What you’ll need

At least 5 years of relevant experience, with at least 3 total of project management, implementation, or customer success experience

Experience with cloud-based software implementation processes

Ability to deal with the complex interpersonal dynamics and work with a wide range of our customers' stakeholders, from day-to-day project managers all the way up to their executives and C-suite

Strong outcome and value orientation

Self-starter mentality (you find problems and fix them)

Adaptive and introspective; open to giving and receiving frequent feedback

Excellent presentation skills for exhibiting both business-oriented solutions as well as advanced technical concepts

Experience with technical process creation, documentation, and improvement

What we’d like to see

Advanced cloud technology experience (AWS, Docker/Kubernetes, Cloud Formation, Terraform, EC2, IAM, S3, etc.)

Experience in contact center and/or customer experience industry

Experience working directly with technical partners across all integration points

Experience in any major programming language (Golang, Python, C++, Java, etc)

Experience in multi-developer/engineer environments using Git, Jira, and CI/CD pipelines

Experience with Machine Learning, Natural Language Processing, LLMs

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-VR1 #LI-Remote