Owner is the all-in-one platform that restaurants use to succeed online.
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.
You can think of it as Shopify meets HubSpot, but specifically for restaurants.
Learn more about the problems we are solving for our customers here.
đ Our vision
Weâre starting by helping independent restaurants succeed online.
But itâs not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
So, once we nail the solution for restaurants â weâll scale it into every other local business type.
In the future we envision, weâll build the technology that tens of millions of local business owners need to succeed in the digital age.
â Our team
Our team grew from 40 people to 90 people in 2023. Weâve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, ProCore, and ServiceTitan.
Weâre scaling even faster in 2024 to keep pace with our customer growth.
đ Our traction
In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.
More importantly, weâve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
đ«” Why weâre looking for you
Weâre searching for a highly skilled and seasoned Technical Support Engineer who thrives in solving complex technical issues, enjoys building and automating tools and processes to help customer-facing teams with technical outputs and is passionate about enhancing customer satisfaction. In this role, you'll be the go-to expert for diagnosing and resolving advanced problems with our
Owner.com products, from debugging code errors to analyzing root causes. Youâll work closely with our Product and Engineering teams to streamline processes, develop tools, and accelerate the identification and resolution of critical product bugs.
The position is 100% remote within the USA or Canada.
đ» The impact you will haveTroubleshoot and resolve advanced technical issues related to Owner.com products and servicesBuilds tools and processes to support and automate customer-facing teams ensuring scalability.Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysisAccelerate our Product team's ability to identify key product bugs and scale resolutionsAbility to explain the why behind issues and guide the customer team members and customer to resolution with logic and contextCreation and curation of knowledge-base articles and documentation to help customers help themselvesBuild internal relationships with our development and product management teams to help communicate the needs and urgency of our customersAdvocate for our customers, influence product direction through customer feedbackIs a highly skilled support engineer with subject matter expertise in all types of technologies across the Owner.com applicationsđ„ Who youâll work withProduct and Engineering TeamCustomer Facing Teamsâ
Minimum requirements5+ years of experience, in highly technical support or support engineering role, preferably in a software environment with DNS and SaaS integration experienceExtensive Work with Product and Engineering Teams Particularly within ticketing systems such as Linear, or JiraNetwork Administration ExperienceFamiliarity with database concepts (e.g., Postgres)Customer Facing experience in a service roleA strong degree of empathy for the customer experienceDemonstrated ability to help other support engineers to grow their technical and troubleshooting skillsExhibit strong team-oriented interpersonal skills with the ability to effectively interface with a wide variety of people and roles, from junior engineers to senior executivesAbility to successfully manage your time, balancing multiple tasks with varying levels of priority and urgencyNice to have: Advanced Knowledge of basic network functions, standards, and protocols (e.g. proxies, SSL, load balancers, LDAP)đ Pay and benefitsThe estimated base salary range for this role is the local equivalent to $100,000 - $130,000 USDOther benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!
