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Program Manager II, Delivery

75% Flex
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Florida (USA), United States

Offer summary

Qualifications:

2-3 years experience in project management, Familiarity with Agile/Scrum tools like JIRA.

Key responsabilities:

  • Manage customer projects from initiation to completion
  • Collaborate cross-functionally for project delivery
Everseen logo
Everseen
1001 - 5000 Employees
About Everseen
The world's leading retailers trust and rely on Everseen's Visual AI™ solutions to improve their bottom line by minimizing shrink, streamlining operations, and helping to deliver a better customer experience. As technology innovators, our best-in-class AI and computer vision delivers unmatched value at global scale. Whether it's at checkout lanes, in aisles, or at the receiving door, Everseen helps retailers see the unseen.
See more Everseen offers

Job description

Logo Jobgether

Your missions

Everseen
A global leader in Edge Computer Vision AI and hyper-automation solutions.

The Role

As a Project Manager within the Delivery Team, you will be responsible for managing customer projects, and ensuring those projects are delivered in a timely manner, and to a high standard. You will work closely with the System Engineers assigned to your project, and also cross-functionally with the Sales, Product and Engineering teams (to name a few). You should be a self starter who is proud to strive for excellence in all you do.

What you'll do
  • You will be accountable for the successful execution, management, and delivery of customer projects, ensuring adherence to scope and schedule.
  • Create, maintain and update project plans, tracking all tasks, milestones, risks, and issues throughout the delivery process.
  • Manage and take full ownership of a number of customer projects, managing all aspects of these projects from initiation to completion.
  • Serve as the primary point of contact for customer inquiries and concerns. Lead all customer communication, fostering a close working relationship. Track customer-facing tasks to ensure visibility and accountability.
  • Provide innovative and effective solutions to address challenges encountered during project execution.
  • Collaborate cross-functionally to deliver projects within agreed scope and timelines, engaging with internal teams such as product development, implementation, and customer support.
  • Work closely with the Sales team and senior members of the delivery team to manage customer expectations regarding project delivery, providing regular updates on project progress.
  • Coordinate all reporting with sales, customer success and data teams.
  • Access historical project data to facilitate accurate forecasting and decision-making. Assist with coordinating system performance analysis with technical and data teams, ensuring the successful integration and functionality of customer systems.
  • Create and coordinate Jira tickets to track project tasks internally across delivery and other departments, maintaining project updates in Salesforce.
  • Utilize technical expertise to translate customer requirements into actionable features for technical teams.
  • Assist with the management ongoing deployments and upgrades, integrating them seamlessly into existing projects. Ensure deployments are completed on time and within scope.
  • Collaborate with customers to test and validate new features, gathering feedback for improvement.
  • Work closely with Product Teams to incorporate customer feedback into product development.

    • Reporting to
  • Lead Program Manager, Delivery

    • Collaborating With
  • Everseen’s Sales Team, Product team, and Engineering Team, our customers and our employees.

    • Profile and Skills
  • You have 2 – 3 years experience in a similar role working with projects in a global matrixed organisation.
  • Demonstrated ability to effectively manage multiple complex customer projects simultaneously, ensuring timely delivery and meeting project objectives.
  • Familiarity with Agile/Scrum tools like JIRA, providing an advantage in managing projects within dynamic and iterative environments.
  • Proactive self-starter with the capacity to engage in multiple initiatives concurrently. Adaptable to changing project requirements and able to anticipate and address potential issues promptly.
  • Keen interest in Everseen's technology solutions, comfortable discussing them at a high level, and staying updated with the latest developments.
  • Possesses initiative, drive, and self-motivation in taking full ownership of projects and the customer ensuring accountability for project outcomes, and fostering a no-blame culture conducive to continuous improvement.
  • Possesses in-depth problem-solving skills and exercises good judgment, capable of navigating and resolving complex situations effectively.
  • Highly organized with excellent organizational skills and meticulous attention to detail, ensuring accuracy and precision in project execution and documentation.
  • Travel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities.
  • A relevant degree qualification is preferred. A Project Management qualification (Prince2, PMP etc.) is preferred.
    • About Everseen

    Everseen is a leader in vision AI. We are transforming business operations for global retailers, driving measurable business value and improving the customer experience.
     
    We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. 
     
    We are trusted by major food, drug, mass, and specialty retailers around the world, including Kroger, Meijer, and Woolworths, and we partner with leading hardware, AI, and cloud computing leaders including NVIDIA, NCR, Lenovo, Microsoft, Google and Dell.
     
    We have created a robust and proven vision AI factory. We are operationalizing vision AI at an unprecedented scale with the largest global footprint of edge AI powered Computer Vision in Retail. 
     
    Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 900 employees globally with European HQ in Cork, Ireland, US HQ in Miami, USA, R&D hubs in Romania, Serbia, Croatia, India and Spain.

     
    Key Numbers

    Top 10
    Trusted by 10 of the top 20 global grocery retailers
     
    160,000+
    Edge AI Endpoints Worldwide
     
    300+ years
    Of Videos Processed Daily
     
    +10x ROI
    Delivering Market's best ROI
     


    Our Commitment

    Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

    Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation. 

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Soft Skills

    • motivational-skills
    • problem-reporting
    • independent-thinking
    • Detail-Oriented
    • open-mindset
    • verbal-communication-skills
    • Adaptability
    • forecasting
    • Self-Motivation
    • Leadership
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