Virtual Receptionist/Assistant - LATAM - (HR30468DH)

Job Title: Virtual Receptionist/Assistant - LATAM
Location: Remote (CST Time zone)
Salary Range: up to 1200 USD

Work Schedule: Monday - Friday, 08:30 AM - 04:30 PM CST

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a company dedicated to providing efficient, friendly, and cost-effective insulation services. This company is committed to enhancing energy efficiency, reducing environmental impact, and delivering exceptional customer service.

Position Overview:

The Virtual Receptionist/Assistant will serve as the first point of contact for customers, answering inbound calls, responding to basic inquiries, and scheduling free in-home evaluations. This role involves making outbound calls to warm leads, handling customer messaging, and inputting customer information into the rebate program.

Key Responsibilities:

• Answer inbound calls, address basic questions about services, and schedule in-home evaluations.
• Make outbound calls to warm leads to schedule evaluations.
• Handle customer messages and emails, either directly or by-passing information to relevant team members.
• Input customer information into the rebate program and eventually schedule jobs.
• Manage odds and ends projects like contacting customers about unpaid invoices and pulling requested reports from the database.

Qualifications:

• Strong proficiency in Microsoft Outlook and email management.
• Experience with Housecall Pro or ServiceMinder is preferred but not required.
• Excellent English language skills, both spoken and written.
• Warm, outgoing personality with strong customer service skills.

Nice-to-Haves:

• Spanish-speaking abilities.
• Smart and eager to learn the business and products to take on more responsibilities in the future.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.