Customer Adoption Specialist

Position Overview  

Come join the Autodesk Tandem team and be part of a startup-like environment with a big impact on a brand-new product at the forefront of new technology! Our mission is to create Digital Twin technology and solutions that help people imagine, create, and transform how buildings are designed, built, and operated.

Autodesk is hiring a Customer Adoption Specialist who has extensive experience with building automation systems and/or building management systems. You will report to the Sr. Manager of Customer Success in a remote or hybrid environment.

To be successful in this role you need to be passionate about AEC-O and the transformation that Digital Twin technologies will bring to the industry. You are an advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and team members.

Responsibilities

• Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem
• Learn and understand customer workflows and help customers adapt them to use Autodesk Tandem
• Develop Customer Success plans and implement adoption strategies to expand Autodesk Tandem usage
• Design innovative ways to engage with customers using a variety of platforms to increase adoption
• Create and deliver a variety of content and training materials to customers both online and in person
• Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices
• Help build long-term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change

Minimum Qualifications

• BA/BS in Technology Management, Mechanical or Electrical Engineering, AEC-O Industry, or similar
• Experience in Building Management Systems (BMS) or Building Automation Systems (BAS)
• Experience in Smart Building Technology Implementation or Systems Integrations
• Experience working with facility Owners or Operations teams including relationship management and project delivery practices
• Comprehensive knowledge of the built asset lifecycle and BIM
• 5+ years' experience in customer implementation, support, or equivalent
• Experience assisting customers and teammates through chat, email, and interactive support
• Experience presenting and engaging with both internal and external stakeholders
• Strong analytical, problem solving, decision-making and facilitation skills
• Define and educate customers on complex workflows coherently in a live or virtual audience
• Maintain high quality standards and passionate about great customer experiences

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

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