Job Description
Travel Sales Specialist
Position: Travel Sales Specialist
Area: Reservations
Reports to: Reservations Supervisor
Location: Remote, USA
Target Start: ASAP
Who are we, The Classic Difference:
Classic Vacations is the #1 rated luxury vacation wholesaler for Travel Advisors. We have one goal: to do whatever it takes to ensure that our clients are not just satisfied with their vacation but completely delighted. We are dedicated to creating the best possible vacation experiences for our clients. Our industry counts on us to deliver world-class accommodations, exceptional privileges, and unparalleled service to our clients. That is the Classic® difference.
Position Overview:
Are you a motivated and driven professional passionate about sales and travel? At Classic, we are looking for a Travel Sales Specialist who is a key player in the travel industry, helping Travel Advisors create unforgettable travel experiences for their clients and small groups. This role requires a passion for travel, excellent customer service skills, and in-depth knowledge of destinations and travel services. If you are enthusiastic about travel and enjoy helping others explore the world, this position can be highly rewarding. As a Travel Sales Specialist in the ever-rewarding travel industry, you will play a crucial role in helping Travel Advisors plan and book their client's trips. In this role, you provide excellent customer service, share your knowledge about destinations and travel options, and are responsible for the entire booking process. As a Travel Sales Specialist, you will be responsible for assisting advisors in planning, organizing, and booking their client's travel experiences. You will use your expertise in travel destinations, accommodations, transportation, and other related services to help our customers make informed decisions and create memorable travel experiences. Do you thrive in a fast-paced environment and possess the ability to build and maintain strong client relationships? If so, we have an exciting opportunity for you to join our team as Travel Sales Specialist.
To apply, please submit your resume, a brief summary of your most significant sales and travel achievements, and what excited you about the opportunity to join the Classic team.
Responsibilities include:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Customer Assistance:
- Provide exceptional customer service by understanding and addressing customers' travel needs, preferences, and budgets.
- Destination Knowledge:
- Stay up to date with travel trends and destination information, including cultural, historical, and recreational activities, to make personalized recommendations to customers.
- Product Knowledge:
- Be well-informed about travel, flight options, accommodation choices, transfers, car rentals, activities, travel protection, and other related services offered by the company.
- Itinerary Planning:
- Create customized travel itineraries that cater to the unique preferences and interests of individual customers or groups.
- Create, change, and cancel pre-travel reservations.
- Booking Coordination:
- Manage the booking process, including flights, accommodations, and activities. Ensure all reservations are accurate and meet customers' requirements.
- Budget Management:
- Help customers find travel options that align with their budgets and provide cost-effective recommendations.
- Sales and Upselling:
- Promote and upsell various travel services and products, such as travel insurance, guided tours, and excursions.
- Problem Resolution:
- Address any issues or concerns that may arise and provide solutions to ensure customer satisfaction.
- Customer Follow-Up:
- Maintain communication with customers to gather feedback and build lasting relationships.
- Client Relationship Management:
- Cultivate and nurture strong relationships with key clients, partners, and stakeholders. Act as the primary point of contact for strategic accounts.
- Proactively engage with existing clients to understand their needs, preferences, and challenges.
- Market Research:
- Stay ahead of industry trends, competitor activities, and emerging market opportunities. Use this knowledge to inform strategic decisions and capitalize on market gaps.
- Leverage market insights to tailor our offerings to client needs and preferences.
- Sales Performance Metrics:
- Set and exceed ambitious sales targets, consistently delivering a top-tier performance that contributes to the company's growth and success.
- Computer Skills:
- Advanced computer skills, including proficiency in PowerPoint, Word, Excel, and Outlook.
- Will work in the Plex software program to manage client bookings.
The above is intended to describe the general content of and requirements for the performance of this position. It should not be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.
Qualifications:
- Education: A degree in tourism, hospitality, or a related field is a plus.
- Travel Expertise: Strong knowledge of travel destinations, airlines, hotels, and travel products is essential.
- Communication Skills: Excellent verbal and written communication skills, as well as active listening abilities.
- Customer Service Skills: A customer-centric approach with a focus on meeting customer needs and ensuring satisfaction.
- Sales Skills: Proven sales and negotiation skills, with a track record of meeting or exceeding sales targets.
- Computer Proficiency: Familiarity with travel booking systems and software is an advantage.
- Problem-solving: Ability to handle unexpected challenges and resolve issues effectively.
- Adaptability: Willingness to work flexible hours, including evenings and weekends, to accommodate customer schedules.
- Attention to Detail: Ensure all travel arrangements are accurate and well-organized.
- Call Center: Must be able to work in an exciting, fast-paced, structured call center environment.
- Hours: Must be motivated, team-oriented, and able to work flexible hours
- Sales Goals: Convert an average of 10%+ of calls to paid bookings per pay period (may vary by pay period).
- Call Goals: Accept and handle an average of 2.2 calls per hour each pay period.
Terms of Employment:
- Hours: Full–Time Employment. 40+ hours per week
- Pay rate: $ hourly, Depending on Experience + Bonus incentive.
- Advanced reservation positions available based on previous industry experience.
- Office: Work is virtual
Benefits:
- Medical, Dental, Vision, 401K
- Life Insurance, LTD, STD
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
Affirmative Action Statement:
It is the policy of Classic Vacations to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay, and all other conditions and terms of employment. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
For more information, please contact Classic Vacations Human Resources @ questions@classicvacations.com
