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Remote! Social Media Customer Engagement Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Michigan (USA), United States

Offer summary

Qualifications:

3+ years’ experience in retail or sales, preferably automotive industry, High-level knowledge of social platforms.

Key responsabilities:

Engage with customer inquiries via social media
Provide exceptional service to internal and external customers
Contribute to defining processes for best-in-class customer engagement experiences
Utilize correct tools efficiently manage concurrent activities
Drive customer engagement leading to improved satisfaction

Conexess Group Information Technology & Services SME https://www.conexess.com/

51 - 200 Employees

See more Conexess Group offers

Job description

Your missions

Social Media Engagement Specialist

Job Description
Responsible for Social Media customer service on Twitter and Facebook pages as well as other social platforms. To be successful you must have a passion for customer service and written communications.

Responsibilities:

Effectively and accurately engage with customer service inquiries via social media
Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
Provide exceptional service to all internal and external customers
Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach
Utilize correct tools to efficiently manage a number of often concurrent activities
Provide thought leadership and insights to improving the process of reaching customers
Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction

Required Skills / Experience

3+ years’ experience in retail or sales related profession
High-level knowledge with social platforms
Computer navigation and typing proficiency
Strong reading comprehension and written communication skills
Automotive industry experience preferred
Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements
Position related experience 1+ years experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level

Required Education/Training/Certifications/Licenses

Requires a Bachelor’s Degree

Additional Information
All candidates will successfully complete the required Drug Testing and Background Checks prior to the supplier confirming the acceptance of the assignment.

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