Clinical Educator

CMS, ZOLLMED.com

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Circulation division of ZOLL Medical Corporation is focused on "beating heart" therapies for hospitals. Post-cardiac arrest, STEMI heart attack, and severe fever are some of the applications of ZOLL's unique devices. Fully integrated, ZOLL Circulation researches, develops, manufactures, and sells novel technologies includes ZOLL Temperature Management Solutions and TherOx SSO2 Therapy. Temperature Management Solutions empower physicians to "prescribe" a temperature and achieve it. TherOx SSO2 Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Job Summary

This position is to provide customers in-service, education and support of ZOLL Circulation products with initial focus on the TherOx product.

Essential Functions

• Technical expert on ZOLL Circulation products with initial focus on the TherOx products
• Coordinate and perform on-site training for clinicians and allied health personnel
• Educate clinicians with product, clinical and marketing data
• Work as part of a field team to advance the commercial adoption of new therapy or new products (i.e., TherOx)
• Increase utilization via education and training
• Work with customers to incorporate new therapy (i.e., SSO2) into standard protocol
• Meet customer’s satisfaction through problem solving and retention activities
• Provide product evaluation support in hospitals and other medical facilities.
• Support tradeshows and regional shows
• Conduct routine customer visits and documents visits accurately and timely in Sales Force
• Complete required administrative activities.
• Contribute to the development of training materials of products.
• Provide training to other ZOLL employees.
• As required, provide remote on-demand technical support for clinical staff via telephone and/or email.
• As required, have regular communications with key clinicians and other experts to support the optimal use of ZOLL Circulation products in the clinical setting.
• If possible, provide support during live case to new customers
• Provide input to marketing and product development teams on usability issues of the product and associated clinical procedure(s).

Required/Preferred Education and Experience

• Associate's Degree in Nursing or Life Sciences or relevant experiences
  required
• At least 2 years' experience in interventional cardiovascular medicine, or device industry preferred

Knowledge, Skills and Abilities

• Ability to utilize/develop tools, including email or any other means available to effectively perform the required task(s).
• Ability to understand and escalate customer issues in a timely manner to the supervisor
• Excellent follow-through skills, interpersonal skills, hardworking and be detailed oriented
• Positive attitude, responsible, dependable, reliable, and dedicated.
• Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
• Strong presentation skills and writing skills
• Must be able to work independently and in a team environment.
• Ability to provide good customer service

Travel Requirements

• 80% travel required

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.