OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.
Job Summary/Objective
Supports the delivery of quality software solutions for the EstimateIQ Team through market research, product development and rollouts, and ongoing sustainment for assigned products with minimal support from management. Manages business processes and assigned external relationships independently.
Key Responsibilities & Duties (essential To The Job)
- Develops product requirements with minimal management support, and works with Technology teams to prioritize and implement requirements, do customer market testing (validation), perform user acceptance testing, and launch the requirements.
- Puts together execution strategy/plan, and coordinates efforts with various functional areas (marketing, customer-facing, billing, etc.) to roll out new products or enhancements and drive customer satisfaction with management help on escalated issues.
- Helps develop and present business cases for new EstimateIQ product initiatives in order to secure project funding and/or proposal approval.
- Identifies areas for program improvement, and partners with sales, customer success, and marketing departments to devise programs to increase customer sales and decrease cancellations.
- Identifies reports for data gathering needed to support assigned areas, and prepares reports and analyzes product and customer data.
- Identifies what market research is needed for assigned areas. Conducts market research including customer surveys, one-on-one customer interviews, and competitive analysis with management support. Monitors customer feedback and provides consolidated tracking and reporting of market needs.
- Develops and delivers presentations at speaking engagements to drive customer awareness of product capabilities and new customer initiatives.
- Develops and manages select relationships with Original Equipment Manufacturers (OEMs), third parties, and other external industry professionals.
Education
A bachelor’s degree from an accredited college or university is required, with a focus in business, marketing or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.
Experience, Skills And Key Competencies
At least 4 years of experience as a product manager in an automotive or estimating role.
Must also be able to demonstrate the following skills and abilities:
- Strong interpersonal skills with the ability to develop and nurture business relationships with key customers, and establish collaborative working relationships within and across internal teams.
- Excellent communication skills and able to communicate in a respectful, positive and constructive manner, even during times of challenge and frustration.
- Engaging presentation skills with the ability to effectively speak to and interact with various sizes/types of audiences in a professional and easy-to-understand manner.
- Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables.
- Strong critical thinking skills to understand and solve a variety of client problems.
- Flexible and adaptable approach to work, and can easily adjust to shifts in priorities as the needs of the business change.
- Able to effectively work and thrive in a remote/hybrid work environment that has limited opportunities for in-person interactions.
Special Position Requirements
- Travel for this position is required, and anticipated to be approximately 10-15% of the time (possibly 1 to 2 days each month).
What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
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