Senior Analyst, Speech Analytics

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Collect, organize, and analyze data to solve business problems and drive better decisions through ad-hoc and routine analysis.
• Translate high level business goals into the tasks and technical specifications needed to accomplish the goal.
• Perform analysis to solve business problems and drive better decisions.
• Develop and produce reports to measure the performance of policies and processes.
• Summarize analysis findings through clear, concise documentation and present to various levels at the Company.
• Develop complex programming to extract and manipulate vast internal data and third-party vendor data.
• Work with IT to enhance data structures through defining requirements and testing.

Knowledge and Skills:

• Be self-driven, motivated to help, and able to perform with minimal supervision in a team environment.
• Act promptly and effectively when assigned tasks.
• Communicate effectively with the ability to adjust to the audience as necessary.
• Be able to quantify collected information and translate it into opportunities.
• Be able to apply analytical skills to solve problems creatively.
• Be organized and capable of meeting all deadlines.
• Be a quick thinker, with an ability to understand and interpret information promptly and effectively.
• Ability to work with others in a team environment.
• Be proactive and make recommendations as opportunities arise.

Requirements:

• Bachelor’s degree or higher.
• 5+ years’ experience using speech analytics software (CallMiner, Nice, Verint, Tethr).

Preferred:

• 2+ years’ experience in an academic or professional setting using one or more of the following analytical tools SAS, SQL, R or Python.
• Experience with large data manipulation and analysis.
• Experience in financial services or auto lending analytics.
• Experience running and creating reports in an analytical tool.

Targeted Compensation: $106,000 - $124,000 base salary + an annual bonus plan.

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.

INDCSLP

#LI-Remote

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.