PacBio has an exciting opportunity for an experienced Commercial Training leader to join our Commercial Operations organization and develop and deliver comprehensive training programs for our Commercial teams. As the head of Sales Training, the Senior Commercial Training Manager will play a critical role in PacBio’s commercial growth and success, by defining and implementing training programs ranging from technical product acumen and sales process, to new product launch and new hire onboarding. Working collaboratively across Commercial functions, including Sales, Marketing, and Service & Support, the Senior Commercial Training Manager will be responsible for introducing best in class instructional design and adult learning theory to establish consistency in content development, delivery and retention tracking. This will occur across a range of topics, including technical product knowledge, market segment/applications, customer value proposition, competitive positioning, negotiation skills, sales process, methodology and more. This is a great opportunity for a self-starter that can move quickly and has experience taking training programs from concept to delivery in a high demand, fast paced environment.
Responsibilities
- Collaborate with management to set strategy for Commercial training and development for the Commercial organization
- Design and deliver training programs, schedules, interactive assessments, and competency-based evaluations in partnership with key commercial functions
- Facilitate formalized commercial onboarding programs to accelerate effectiveness of new hires in helping to achieve commercial growth objectives
- Build network for sourcing global training content and resources
- Deliver trainings to Commercial team members across a variety of subjects ranging from product introductions to sales tactics, utilizing both virtual and in person methods
- Apply best practice in instructional design, adult learning theory, facilitation, and relevant training methodologies to ensure value-added learning & development
- Provide program management to all commercial training initiatives, ranging from new product launches, to internal workshops and customer facing training content
- Harmonize global training and development processes to drive consistency and effectiveness
- Identify, onboard, and administer learning management systems and tools
- Define and implement key performance indicators and report results (i.e., metrics and reports) to senior and executive management to show impact and retention of training content
- Help to foster a learning culture and demonstrate superior communication and listening skills, while collaborating across all levels of the organization, through multiple departments
Position Requirements:
- Minimum 6 years combined Sales experience across Life Science Tools, Medical Devices, or Diagnostics
- Minimum of 3 years of commercial training experience in life science-based organization
- Bachelor's degree required, with a Masters degree in Biology, Biochemistry, Genetics, or related discipline, desirable
- Experience training on sales process and methodology strongly preferred
- Experience with Instructional Design, Curriculum design strongly preferred
- Experience with the administration and maintenance of Learning Management Systems strongly preferred
- Comfortable handling multiple initiatives of varying complexity in a fast paced and dynamic environment
- Project and personnel management skills with demonstrated ability to organize projects, coordinate resources and successfully execute
- Excellent verbal and written communication and presentation skills
Non-Field Based Employees are required to be onsite Monday-Thursday (Friday work from home). Depending on the role, some employees may be required to be 100% onsite.
You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.
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Salary Range:
$148,200.00 - $222,200.00
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at PacBio. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. PacBio does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, PacBio employees or any other company location. PacBio is not responsible for any fees related to unsolicited resumes/applications.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 650-521-8000, or careers@pacificbiosciences.com for assistance.
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