Collections Associate I

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of  

$37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served. 

A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services. 

Arrow Electronics is looking for an experienced collections professional to join our team in Guadalajara! This position is part of our Credit and Collections team and will work with Arrow customers to provide them with options for payment collection. This individual will be empowered to make business decisions within set guidelines to best assist customers and find payment solutions that will maintain positive business relationships. 

What You'll Be Doing: 

• Take inbound and outbound calls to collect payment from customers, negotiate payment plans, obtain proper approvals for selected payment solution 

• Work with customers to determine reason(s) for non-payment of invoices for new cases; follow up on disputes that have already been researched and collect outstanding balance if applicable 

• Take appropriate action on accounts such as credit holds, placement with collections, holding orders, etc. 

• Collaborate with sales teams across the United States, Canada and international members and customers to review order release and customer master files; release orders as appropriate and set a limit to order releases based on research and analysis 

What We Are Looking For: 

• Typically requires a 4-year degree and 2–5 years of experience or High school graduate with equivalent related experience (3-6 years) 

• Previous experience as Accounts Receivable, Accounts Payable and Collections is welcome.

• Strong negotiating abilities. 

• Excellent verbal and written communication; fluent in English. Resumes must be provided in English.

• Ability to work independently with little or no guidance. 

• Ability to build and maintain effective business relationships with clients. 

• Demonstrated experience and high proficiency with Microsoft Excel. 

Work Arrangement: 

• Hybrid: 3 days in office/2 days work from home 

What’s In It For You : 

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.  

That’s why we offer competitive financial compensation, including various compensation plans and a  

solid benefits package. 

• 30 days of Christmas bonus 

• 40% vacation premium 

• 12 vacation days plus 2 floating days 

• Vision and Dental Assistance 

• Life Insurance 

• Healthcare Insurance 

• 10% Food/Pantry Vouchers 

• Restaurant Vouchers 

• 13% Savings Fund 

• Tuition reimbursement 

• Wellbeing program 

• Access to Arrow’s Employee Discount Program 

• Growth Opportunities, and more! 

#LI-DR1