Description
Note: This is an offshore Position - we are looking for candidates located outside of the United States.
Description
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are an 11+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 450 different languages.
What’s it like to work here? Well, we’re a close-knit team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
Primary Goal: The Workforce Analyst will provide overnight and/or weekend support to the Workforce Management team by ensuring Spanish language interpreters are logged in and available for all service lines in order to meet staffing and interpreter utilization goals. The Workforce Analyst will communicate directly with Spanish language interpreters to provide staffing/schedule updates as well as Interpreter Ambassador related communications.
Responsibilities:
The Workforce Analyst will split responsibilities amongst the below areas. % of time allotted to each area may change depending on needs.
20% of time monitoring Spanish shift compliance
20% of time acting as Spanish Interpreter Ambassador
60% of time being on shift as an interpreter
Spanish shift compliance
Monitor Linguist Management Dashboard (LMD) to ensure proper staffing levels based on call volume and arrival pattern.
Monitor LMD to confirm all interpreters are available for all service lines including TI, VRI, and Assignments.
Create or remove shifts through Deputy based on interpreter availability.
Communicate directly with interpreters via Slack to inform on any staffing changes and promote on demand opportunities when needed.
Utilize Hubspot to email blast proactive communications for on demand opportunities when needed.
Spanish Interpreter Ambassador
Educating interpreters about GLOBO
Promoting the GLOBO brand awareness
Maintaining a positive image of the brand
Working closely with sales and marketing on marketing strategies
Working closely with the GLOBO Innovation and Experience team to generate intelligence and feed ideas into the team for testing and validation
Creating social media content
Responding to online reviews
Required Minimum Education and Experience:
? High School Diploma or equivalent
? 1 year minimum of experience in the language services industry
? Confident at being able to troubleshoot basic technical issues
? Ability to understand and analyze business data
? Ability to communicate to various levels of GLOBO staff in multiple technologies ? Able to work in an environment that is fast paced, dynamic, highly regulated, and customer service focused
? Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
Experience with Google Docs and Apple/Mac Operating System preferred
Additional Preferred Requirements:
Ability to work independently in a decentralized environment without the reliance on direct authority
Highest level of personal and professional integrity and ethics
Broad understanding of current and emerging technology practices
High level of initiative, accountability, and follow-through
Value strong teamwork and collaboration skills
Demonstrated problem-solving and decision-making skills
Ability to manage multiple initiatives and projects and prioritize needs
Strong sense of service and passion for the company and business
Authorized to legally work for any employer in the United States
Willingness to submit to any requested background checks
Fluent in English
